Standard 1.0 / Legacy -> phisical CE purchase

[Awesome_penguin]

i will say one good thing though. i really do enjoy this censor-less forums. just wish they would be more active on fixing this issue though

[Uki]

I just tried something today,in EA,i could not register my game code on Square-Enix home page,today i was able to do it(don't know why), now i have 2 FF XIV RR games registered lol... but the problem persists when i try to redeem my CE bonus code, /sigh.
I don't understand this things...makes one go crazy.

[kaiyouske]

Does anyone know how come I didn't get a pre-order code when I purchased the PC Collector's edition? I was a legacy 1.0 Collector's Edition owner. I got the digital version complimentary of Square Enix, but I wanted the pre-order goodies. I had ordered the 2.0 CE online but never received the pre-order goodies code.

[Vadis]

code was on the purchase confirmation for me, but if you are from UK they dealt them differently.

would contact CS for your region if you can't find them.

[Talaya]

omg i can finally post again.
so with alot of hastle from all this, i ended up just having to sell the code since SE wouldnt do anything about it, i suggest you do the same, what miffed me off to no end was to know that upgrade does NOT include the 30 days sub.
so to get what you paid for, i suggest selling your code to cover for those costs (both upgrade and one month sub)
this way you wont loose out and SE will just have to suck on giving people who didnt buy CE accounts, CE stuff, thier loss, not my problem, im done with this, now im just going to enjoy my game and ride my cat into the sunset
and i suggest you all do the same, its not worth the headache, it really isnt.

sorry i got no "good" news, but messaging and phoning countless times did nothing but rack up a phone bill and cause alot of stress, so do i support SE customer service/support? hell no, not after this.
i will support yoshi and his team whole heartedly, but the SE customer service/support can just suck it!

Good day.

[Vadis]

Thanks Talaya for keeping us informed with your situation!

sound advice with the code selling to be fair, just sad we can't deal with this in a more official way.


I would still send a message to SE's customer support for all those who haven't yet... just to let them know this isn't a good model to take in the future.

Hope we wont see this again with expansions or collections.

[Aylisa]

me too...still waiting...6 tickets and no one contact me, even i submitted a ticket for secret Q&A reset @ june is still waiting.........I've no idea what are they doing. Tried 4 times on chat support @ midnight (In Hongkong right now).....wait until 4:00 am then tell me no one avaliable.....

[Vadis]

well, I've postponed my subscription for this game since I've had no reply, apart from emails to tell me my ticket was canceled since they estimate their newest fixes deal with most issues posted and just invite me to re-post my issue if it's still around.

Considering that other issues are still rather rampant and that I've managed to see quite a bit of the content the game has to offer currently, I feel no pressure to keep paying for this right now.

Will hope to hear something eventually but right now... not even being able to get what I paid for, this is just not worth the monthly fee.

[Samitsu]

I managed to hear from SE Support to my ticket and this is all they had to say:

"Dear Sam,

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear of your registration issues.

Unfortunately, it would not be possible to add a Collector's Edition code to an existing service account.

We would recommend using the digital upgrade service to upgrade service account 1 to a Collector's Edition.

Alternatively, if your Collector's Edition code was registered on the wrong service account, we would be able to move the Collector's Edition in game items to service account 1, however please note that we would not be able to move the 30 day free trial on service account 2 and service account 2 would also be cancelled.

Please let us know how you choose to proceed and we can offer further assistance.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team"

I am NOT happy at all.

[Kittra]

Wooooow, that's some horse shit right there...

I managed to upgrade my account to a CE account by registering the PS3 CE... it took 2 weeks to do it though because of a printing error they had on the registration card...


If I'm reading this right, people who purchased the PC Collector's Edition (physical) cannot use it to upgrade their accounts?... I think you're getting the wrong customer service rep in this case, otherwise why would a PS3 version of the game change your account settings? ><