Standard 1.0 / Legacy -> phisical CE purchase

[veshch]

1) I traded my 50$ worth cdkey for 3 months game time

Did you do this through the site somehow, or did you trade it somewhere else? If so, how?

[PsychicKoala]

What's really annoying is they haven't stated WHY it's not possible. I just don't see how they can't add a simple code onto my account. It's not even like I get a free copy of the game, I didn't buy 1.0 I only played on a free trial.

Whenever support gets back to me I figure I'll give them these options: Either they somehow add my CE code to my account, or I create a new account with the code and they transfer my character and my Crysta over.

Those seem fair right?

It's not possible because the account system was not set up to allow it, it would be an easy thing to program into the account system but the question will be if they are willing to do it or not. And yeah, they will probably done one of those things, as soon as the Customer Support stops being flooded by people complaining about the 1017 issue.

[Awesome_penguin]

still on hold, been on hold for an hour and a half...

[Myrrah]

It's not possible because the account system was not set up to allow it, it would be an easy thing to program into the account system but the question will be if they are willing to do it or not. And yeah, they will probably done one of those things, as soon as the Customer Support stops being flooded by people complaining about the 1017 issue.

Even if they don't want to devote any developer time to allow the adding of full retail keys, they should still do something for those of us who are getting screwed here, other than just saying 'Oh, the solution is to give us another $20.'

Especially those of us who ended up with 2 service accounts while trying to add the CE code, because their site was not very clear (An issue they KNOW was a problem, given that they changed their website)... their answer so far has been "Try to get a refund." but anyone here knows... stores aren't going to be willing in most cases to give you a refund for an open game, or a digital product code.

[Awesome_penguin]

Even if they don't want to devote any developer time to allow the adding of full retail keys, they should still do something for those of us who are getting screwed here, other than just saying 'Oh, the solution is to give us another $20.'

Especially those of us who ended up with 2 service accounts while trying to add the CE code, because their site was not very clear (An issue they KNOW was a problem, given that they changed their website)... their answer so far has been "Try to get a refund." but anyone here knows... stores aren't going to be willing in most cases to give you a refund for an open game, or a digital product code.

not to mention those that purchased through their online site. as they have stated they dont accept refunds...

[Myrrah]

not to mention those that purchased through their online site. as they have stated they dont accept refunds...

That's even MORE galling... at least I can try and get Amazon to work with me. They're usually pretty good about protecting their customers.

This is NOT the right way to treat your 1.0 players...

[Awesome_penguin]

i miss square soft why did they ever have to become square enix...

[Awesome_penguin]

i am still on hold with customer support... sure wish i knew how many calls they are getting with NA support...

[Awesome_penguin]

come on SE answer the phone...been waiting 3 and a half hours...

[JDgamechic]

"SQUARE ENIX Support Center has closed all open tickets over 48 hours old."

Well, that explains where my ticket went. Really SE? Really? So bad...so very very bad....