Standard 1.0 / Legacy -> phisical CE purchase

[khovel]

Maybe I misread than.....this is a bigger problem than just physical boxes than. I don't know why we can't get an official answer.

probably because there are 2,000+ forum topics in tech support since 8/22 and half of them are about this one problem

[Chrno]

Thanks for your efforts Talaya for solving this for us! I submitted a ticket yesterday and still awaiting an response.

[divinehope]

Than you think they would get the message.

[divinehope]

Because they overlook industry standards its good thing Square Enix has a lot of money because they have terrible support.

[Sweet_Rollanberry]

Update: Was in live chat queue for hours, got to number one and was told that no representatives where available and got re queued in behind 193 people. I'm an impatient person, so I'm just going to cancel my ticket and pay the dumb 20 dollars to upgrade... I'm not too upset seeing online gaming is a cheap alternative to going out with friends in regards to entertainment.

Hope you guys get all of your stuff sorted out.

[Joon143]

Update: Was in live chat queue for hours, got to number one and was told that no representatives where available and got re queued in behind 193 people. I'm an impatient person, so I'm just going to cancel my ticket and pay the dumb 20 dollars to upgrade... I'm not too upset seeing online gaming is a cheap alternative to going out with friends in regards to entertainment.

Hope you guys get all of your stuff sorted out.

It´s so sad when someone tries to contact the support and gets no help, leading to one giving up and buys the darn upgrade instead. SE really needs to get this fixed asap!

[Rivest]

Any news on this? Thinking about selling my codes and just purchasing the digital CE but to be honest this is just plain stupid...
Come on Square Enix, set this right!

[divinehope]

I wish I did not open mine!

[Rivest]

I wish I did not open mine!

I just don't see how a code could be used as a upgrade, damn I feel the same way man.

[Kelg]

It's a little disheartening to see that there has been no positive response on this matter as of yet.. I guess Square Enix doesn't mind treating their customers so poorly.