Sorry I've already posted this elsewhere, but I hope this thread will get more attention.

I am sure there is still a lot of people that are disoriented and not understanding what is going on. The "hot topics" function of the forums still not set up, it doesn't help spreading the word (decision on purpose surely). Even without it, this thread need more "likes".

This matter worries me more than the technical difficulties they are having at the moment.

This issue was expected long ago, right after they put the preorder website online.

Almost immediatly players have detected this problem and tried to warn about what is happening today.

We legitimately asked to be able to use the code from physical ARR CE PC on the upgrade service as a bonus code, or reduction coupon so that it would be free (even at the cost of disabling the code to create a new account) to upgrade a standard v1 PC account to an ARR collector PC account.

They were not unaware of this, and we have been heard.

And the answer was : "there is no plan to do this"

I love the game, and respect all the work you've done. I can understand mistakes when you put so much effort to fix them, and bring the game in a state even beyond expectations.

But I can't accept such a poor decision made in all conscience.

This only affects your long time customer, and is all the more unfair.

Think of the message you are sending to your new, maybe volatile customers. What will you do in 3 / 6 months when you'll lose your hardcore fans, and the new ones.

On the contrary it's a great opportunity for you to show that you care for your long time fans, and prove to those who can become the new ones that they can count on you in the future should another problem arise.

I count on you and wish you the best, I hope you'll make good decisions.