Take back money from Square Enis

[wuzis]

I cant connect, servers are full. I think it is against the law to take money and do not give promised services. Sqare Enix need to be reported to law institutions for cheating. Is there possible to take money back from Square Enix? Anyone have tried this?

[Merix]

It is not against the law.
They are giving the promised service (you should have read the ToS)
You can ask for a refund.

[Shaddix]

It is not against the law.
They are giving the promised service (you should have read the ToS)
You can ask for a refund.

That depends on the country. I do not think SE ToS supersedes some of the consumer protection laws in the UK. Basically there are some things you can't sign away in some places.

[Design]

User Agreement Policy from Final Fantasy 14 (you clicked Accept your first time logging in)

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for SQUARE ENIX to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond SQUARE ENIX’s control, or any other reasons for which SQUARE ENIX, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against SQUARE ENIX in any way arising from or related to any such disruptions of service.

[wuzis]

It is like it -"due to emergency repairs, fire, flood, explosion, war, strike, embargo" happens all the time......

[Ameroth]

While I agree that it sucks, a lot, that I paid for a game I cannot play (problems in OB, problems during early access, game just launched and I cannot login), the others are right. there is no law being broken. when you agreed to play the game, you agreed to their ToS. Everyone knows that SE's ToS basically says "fuck you we'll do what we want, and you'll have to deal with it."

Doesn't change that it sucks I can't play a game I exchanged money for.

[JonGordon]

Yeah there are laws in Canada against selling a defective product that is advertised as a finished and complete product. It doesn't matter what the ToS say, if the product is defective then they need to recall/refund the product. There have been many successful suits against gaming companies here for this reason. It would be a simple thing to set up a class action suit. Try getting a refund for your purchase first and see what happens.

[wuzis]

But you forget the user protection law and rules, you can't just write everything you want in to TOU.

[Lethaltyrant]

You never know we could have another war on our hands if you watch the news the USA is possibly going to strike Syria maybe thats why the servers are down

[Layenem]

You guys are aware that you cannot write a contract to negate a law that is already in place right? Consumer Law holds precedence over any contracts... as stated by contract law. That portion of the ToS is simply negated for countries that have consumer laws stating otherwise. I don't care what a contract (or ToS in this case) says, if you pay for something and it is not provided a full refund will be granted. Anyone dumb enough to believe that anything taking away your rights as a consumer is a legal binding contract needs to spend a day in a college course.