Dear Jade,
>
> Thank you for contacting the Square Enix Support Centre.
>
>
> We thank you for your interest in FINAL FANTASY XIV: A Real Reborn.
>
> You would not be able to register a Windows registration code for FFXIV: ARR on your existing FFXIV (Version 1.0) Windows account.
>
> A FFXIV: ARR PlayStation 3 and PC registration codes however can be applied to the same service account. For registration of a PS3 version you will need a PS3 (once). Each time you register a new platform (PlayStation 3 or Windows) to a service account you are granted 30 days free playtime.
> Players with accounts from Final Fantasy XIV 1.0 will be able to play for free for the first 14 days following the launch of A Realm Reborn.
>
>
> You could also follow the steps below to upgrade to the Collector's Edition:
> (1) Log into FINAL FANTASY XIV: Mog Station (
http://sqex.to/Msp)
> (2) Select "Subscription Services"? "Upgrade to the Digital Collector's Edition"
> (3) Follow the on-screen instructions to complete the process.
> *Please note that you cannot use a Game Time Card to pay for the digital upgrade
>
> Should you wish to return your digital purchase of FINAL FANTASY XIV: A Realm Reborn.
>
> In order to process a refund, please reply to this email with the following information:
> - SE Store order number.
> - Customer Name:
> - Customer E-Mail:
> - payment method used
> - reason for refund request
>
> We are sorry for any inconvenience caused and hope that this has helped solve your issue. Please do not hesitate to contact us again if you need further assistance.
> Kind regards,
>
> The Square Enix Support Centre team
>
> Thank you again for contacting us and for your interest in Square Enix products!
> More help and information is available at the Square Enix Support Centre website.
>
http://support.eu.square-enix.com/