Results 1 to 9 of 9
  1. #1
    Player
    DaemonWolf's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Daemon Wolf
    World
    Diabolos
    Main Class
    Lancer Lv 18

    (Please help) Collectors edition

    So I owned ff14 1.0 but I wanted early access so I preordered/bought the ff14 ARR CE, I was in beta and the preorder code let me into early access as well. Well today I tried to find out how to redeem my CE items and ran into a bunch of problems. I did recieve 2 emails from SE giving me a digital rights code and another email saying the dlc is integrated in the disk and you no longer require a code (but I bought digital download) so I went to the account services at the mogstation to try and input the code. The first problem was that when I tried it told me I had an invalid code, but the 2nd problem is that while looking at my account it said I have 0 characters when I'm supposed to have 2, I only have 1 service account as far as I know (dont know how to check that exactly) but it says I have 0 characters and standard 14 days access left. Did the free version I got from 1.0 somehow screw things up for me? I don't know how to claim my CE stuff or how to make it so it sees my characters. Also the forums see my characters, I log on with my username and pass and it asked me what I wanted my main character to be on forums so it knows I have characters but mogstation doesn't. Please help
    (0)

  2. #2
    Player
    benallen's Avatar
    Join Date
    Aug 2013
    Posts
    8
    Character
    The Avatar
    World
    Diabolos
    Main Class
    Arcanist Lv 20
    We're currently experiencing not caring about your issue.

    We apologize for any inconvenience this may have caused and thank you for your patience.
    (3)

  3. #3
    Player
    Ravestar's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Dingleberry Cherry
    World
    Moogle
    Main Class
    Arcanist Lv 50
    Think I got same problem. Using my FFXIV 1.0 account bought new copy of ARR for early access, account services show old 1.0 char which I deleted and 14 days game time.

    Char I made in phase 4/EA not on there but pre order items are there on account!

    Want to know where my 30 days free sub is for buying game.
    (0)

  4. #4
    Player
    DaemonWolf's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Daemon Wolf
    World
    Diabolos
    Main Class
    Lancer Lv 18

    Update

    So updating my problem I believe that because I owned 1.0, when they gave me the free game even though i bought the CE it activated a service account for windows so I cannot add another one, is there anyway to terminate that so I can input my CE?
    (0)

  5. #5
    Player
    Madeleine's Avatar
    Join Date
    Aug 2013
    Posts
    128
    Character
    Madeleine Valentino
    World
    Louisoix
    Main Class
    Red Mage Lv 70
    From what I've read, they aren't actually implementing the first month until the 27th. That free month will likely not start until that date.
    (0)

  6. #6
    Player
    ArkhamNative's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    890
    Character
    Santori Zhonets
    World
    Balmung
    Main Class
    Conjurer Lv 60
    The account with only 14 days of access left sounds like a v1.0 account. What might have happened is you created a new service account when you started beta, and your characters are there. If you have multiple service accounts, they will show up as tabs within the web page, underneath where it says "Welcome to the Mog Station, _____". Next to "Account Status" do you see tabs labeled "FINAL FANTASY XIV 1" and "FINAL FANTASY XIV 2"? If so, click #2.

    If this is the case, you should be able to add the ARR CE code to the other service account (#2?) where your current characters are.
    (0)

  7. #7
    Player
    aphexacid's Avatar
    Join Date
    Aug 2013
    Posts
    36
    Character
    Ayla Frostlight
    World
    Diabolos
    Main Class
    Archer Lv 50
    The pre order code was enough to get me the CE items but there doesn't seem to be any way to add the 30 days free onto an existing 1.0 account
    (0)

  8. #8
    Player
    DaemonWolf's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Daemon Wolf
    World
    Diabolos
    Main Class
    Lancer Lv 18
    Quote Originally Posted by ArkhamNative View Post
    The account with only 14 days of access left sounds like a v1.0 account. What might have happened is you created a new service account when you started beta, and your characters are there. If you have multiple service accounts, they will show up as tabs within the web page, underneath where it says "Welcome to the Mog Station, _____". Next to "Account Status" do you see tabs labeled "FINAL FANTASY XIV 1" and "FINAL FANTASY XIV 2"? If so, click #2.

    If this is the case, you should be able to add the ARR CE code to the other service account (#2?) where your current characters are.
    That would be understandable if I had 2 service accounts, the service account that I used for the beta was the same account I had in the 1.0 version and it has moved over to ARR. So i only have 1 service account with no options to add windows service and cannot input the code to upgrade my account to CE, what im trying to do now is to return the digital CE i bought online and just use the mogstation to upgrade my status to CE
    (0)

  9. #9
    Player
    Tarantula's Avatar
    Join Date
    Mar 2011
    Posts
    19
    Character
    Tarantula Stinkfist
    World
    Mateus
    Main Class
    Archer Lv 50
    It boggles my mind as to why they think I would have paid an additional $30usd to play three days of early access (digital CE being $49.99usd), when I could have just paid $20 to upgrade at the moogle station. At this point I may just cancel my preorder and pay the $ 20.
    (0)