[Dev Help Please] Character Transfers Early

[JonFarron]

I have a group of about 8 friends. We are all scattered on different servers and unable to play together. They announced PAID transfers coming in mid September... Uh, we JUST BOUGHT the game, and we can't even play with our friends, so you're making us pay a fee in order to do so?

This is ridiculous, I really think they should give out a one time free server transfer after they have everything under control.

[xRavyn]

Signed, stamped, endorsed, et cetera!

I understand that MMO launches suck. I've been through my fair share of "HOLY SHIT THE HAMSTERS ARE DEAD" launch nights/days/weeks. I also understand that companies cannot usually afford to invest in resources (e.g. more hamsters) that they may not actually require. What I don't understand is how the companies tend to handle the problem.

There have been some game teams that constantly update the news page, post on their forums, and so forth; they apologize for their mistakes and do everything they can to reassure the player base that fixes are coming as soon as possible. It can, at times, turn to a form of grovelling (which is awful and unnecessary, for the record), but appealing to your customers has been a standard business practice as long as there have been business practices. (Continued!)

[xRavyn]

When companies like Square Enix - that is; large, established, well-known and well-liked - display such a failure to communicate readily with the people that are giving them money, it makes me question their dedication to the game.

I don't want immediate server transfers, even. What I want is a more open line of communication between developer and consumer, because the tone of the current news posts is nothing but cold and makes me feel quite unloved. Obviously I need to feel loved. ;P

[Kewhi]

SE is currently at work with expanding their NA/EU data centers and expects the process to be complete by early next week. This is to circumvent the massive number of login requests. I assume that once these issues are resolved, character creation and login restrictions should be lifted from these servers.

Tell your friends to be patient until then.

[Anubis_Nephthys]

SE is currently at work with expanding their NA/EU data centers and expects the process to be complete by early next week. This is to circumvent the massive number of login requests. I assume that once these issues are resolved, character creation and login restrictions should be lifted from these servers.

Tell your friends to be patient until then.

I've already gotten a few of my friends to create their characters on the same new server. Things are better now (they LOVE the game, so it's not AS important), but I still need to get over there to start my FC. :/ Aye, I guess things will happen when they happen.

[Arriverderci]

I just thought of something.
What about the name problems?

[Tivonna]

Right now I don't see what good a server transfer will do. It seems like every NA server and maybe all of EU are clogged as well every night. I thought it would be great to have it now too, but I think too many of us like the game than they planned on lol

A server transfer now would be silly but after the server number and capacity is gotten a handle on it would be nice for us to be able to play with our friends. Their server has been locked since EA and being 1.0 we had beta but not EA...so we are on another server.

[Tivonna]

I just thought of something.
What about the name problems?

They did this in 1.0 when servers condensed....legacy gets priority on their name, then 1.0, then whoever logs in first...not a huge deal...with first and last names not too many repeats.

[ChickensEvil]

We have been fortunate enough that if you REALLY need a character created on our server you just do it during off-peak times... if that means you have to get your sorry butt out of bed at 6am, then so be it! But mostly, I would say our guild has been pretty fortunate we picked a decent server through all of this.

On that note, I do agree that it might be the best bet to allow people to fix themselves when they open up the server transfers and give people a temporary free transfer, you have say, 2 weeks to move your character over to any server (within reason). Then relock it and make people pay for it. I would also appreciate it if they would announce such a thing sooner rather than later so people can play on any server they choose right now, knowing they can transfer their character over later (within reason). I still support locking where you can go, non-legacy to legacy, legacy to legacy and non-legacy to non-legacy. Keep the restriction in place of legacy to non-legacy for the first 6 months or whatever it was going to be, because I really don't want our economy jacked up. One way or another with those three above options, you would be able to condense your guild onto one server.

[Pure-Wasabi]

bumpity bump bump bump.