All,

Thanks ahead of time for your help. I think I know the answer, but wanted to see if anyone knew, since I don't want to call tech support if I can avoid it (and add longer queue times to people with actual problems).

Here is the issue.

I never purchased 1.0. My wife gave me a 7 day free trial that came with her CE, but I never purchased it for myself.

So, since I had never purchased 1.0, and beta of ARR was awesome, I figured I'd preorder the collectors edition. I grabbed the FF14 Digital CE from Square-Enix.

Well, my preorder came in this morning. I have the code and I'm ready to enter it.

When I get to the Mog Station, it shows that I already own the standard version, and there is no way to apply my Collectors Edition. It looks like what I needed to purchase was the collectors edition upgrade, but I'm confused since I never purchased the game in the first place.

Do I need to call tech support to sort this out, or am I missing something?