I agree. It's a good idea to set expectations. Look at today's announcements. JP gets an announcement that new servers will be a go next week to help with their congestion. EU/NA get announcements that more locking down of resources is happening, with no end in sight while they 'work on the problem, so sorry.'

That last part is what we have been hearing since EA. 'we're working on it, so sorry'. And each time, the problem has not only not been fixed, but magnified. So more draconian measures are implemented. With the same explanation.

People would moan in WoW, even with the explanations, but the more reasonable people would be satisfied. Really, Im reasonable. And tech savvy. Talk to us about what you are doing and set expectations. That will placate many people.