Complete optimist here. Maybe they are just putting new servers up on JP side, as the master server / connection queues work vasty better than the US servers. I'd take a little lag for a consistent login.

I completely agree however that communication to the fanbase (of all regions) needs to improve. Spamming updates on Twitter isn't an acceptable means, when you have a dedicated forum full of people looking for a status.

Pin a thread when common issues come up, have a moderator confirm it as an issue, leave it at that until fixed. Marginal improvement to your player base.