I have been trying to use the codes that came with my game to register for 9 hours. Every time I enter my code in redeem codes tells me I either entered it wrong, or the code has been used. I have a help desk ticket open but have not heard anything back. Do I need to return my copy or is there a fix. Read that codes might be useable after 3 am eastern, that was 6 hours ago. Can I please get some help with this.