Same here i bought it from SE enix store, they should either let us apply it or refund us the money. Almost everyone i know is completely confused with the account system in this game, to many sites, to confused information, or complete lack of information like with the CE and preorder of a game. Only reason i bought a game again even thou i had CE because i was FORCED by Square Enix by not allowing 1.0 players to access the early start if they dont.

To top it off the account page is bugged and dont show characters from EU/NA accounts but only the ones from JP datacenter. Even if it is on the same account and shows that in the Lodstone and in game.

To top it of they dont use Paypal and only accept Visa so lots of people are forced to buy game cards instead of taking the subscription (for 1.0 players)

Fix this crap. I sent like 3 mails about diferent things to support and after 1.5 week there is still no reply to even 1 of them...