Hopelessly confused... where do these 'Digital Rights' codes go?

[Katsaurs]

Ah, they did throw a notice/warning up about it on the store page [here] (Click important notices at the bottom of the page and read the Collector's Edition Digital Upgrade Service blurb).

But in terms of contacting support, being in the EU myself I usually speak to them via webchat during working hours as its much faster to get a response. You can email and/or call them, I'm trying to grab the page link for you to use but at the moment support page is having issues

Sorry but nowhere does it state in the important notices regarding applying full CE codes on to standard accounts. Most of it is about playing cross platforms. It does mention the upgrading to CE but like I stated nowhere does it forbid using full CE codes.

You're correct, it doesn't mention/forbid you from using the CE digital code but this bit here:

The Collector's Edition digital upgrade offers customers the ability to upgrade their standard FFXIV account to digital Collector's Edition status

Says to me that in order to actually get the CE perks, you need to upgrade your standard account using the upgrade option, not the full purchase option; hell it even gives you the upgrade price in the pricing box too:

Collector's Edition Digital Upgrade** (Requires Base Game) £14.99

In buying the full purchase option you're essentially buying another service account, I know it sucks and a bit convoluted but they did mention it multiple times on the beta forum in the purchase queries thread

Note: Not trying to be an ass here, it's hard to get across tone in text

[Avedis1134]

Interesting. I also bought the PC CE digital download for this purpose, and also got an email from Digital River this morning, but mine looked like this:

Digital Rights: The_CD_key_that_comes_as_part_of_this_purchase_has_been_integrated_with_DLC_items_Please_note_that_the_DLC_items_no_longer_require_an_additional_code_to_access_your_content_

Mogstation doesn't show that I have CE now either. Hopefully this will sort itself out as we go along. I'm sure they are more focused on getting the servers stable with as many people as possible on them than getting CE items to people at the moment.

[Agrathsar]

Same here i bought it from SE enix store, they should either let us apply it or refund us the money. Almost everyone i know is completely confused with the account system in this game, to many sites, to confused information, or complete lack of information like with the CE and preorder of a game. Only reason i bought a game again even thou i had CE because i was FORCED by Square Enix by not allowing 1.0 players to access the early start if they dont.

To top it off the account page is bugged and dont show characters from EU/NA accounts but only the ones from JP datacenter. Even if it is on the same account and shows that in the Lodstone and in game.

To top it of they dont use Paypal and only accept Visa so lots of people are forced to buy game cards instead of taking the subscription (for 1.0 players)

Fix this crap. I sent like 3 mails about diferent things to support and after 1.5 week there is still no reply to even 1 of them...

[ispano]

Logical, not logical, doesn't really matter. I've only every seen ONE company allow you to stack or overwrite game codes. ONE. Not to mention, this information was available very near the opening of pre-orders. They told you if you were 1.0 Standard (Or even 2.0 Standard and wanted them after) and wanted the CE items, you needed the digital upgrade.