HELP! Didn't get my CE items for my digital download!

[MikeJ777]

My situation was odd.

He said I had a 1.0 account, which is not true because I never touched 1.0. At all. No beta, no buddy pass, nothing. So I don't know whats up. But I already had a Standard Edition on my account, so the Collector's Edition code would not work for it. I sent the email the support operator asked for, hopefully it'll be sorted out soon. I want the Warrior of Light Helmet and the Couerl Mount! :P

[heavyarms2201]

I got it from a support operator YEARS ago when I was playing FFXI. I don't think they have it posted on a website anywhere, at least not that I could find.

did you just use that number to fix this issue have you if so i think i hvw to get a handfull of change and go phonebox ><

[heavyarms2201]

also how long of a wait am i in for.......... so i know how much change to take

[MikeJ777]

also how long of a wait am i in for.......... so i know how much change to take

I called as they opened, which was Noon EST, and I waited for exactly 54 minutes. I imagine the wait would be longer now that they've been open for a bit now. :/

[Jills]

Amazon gave me SE customer service number. 1-858-790-7529.

[Nahheil]

My situation is the same as MikeJ777's, but instead of Standard I have a Legacy account. The problem is that reaching them by phone is not an option for me because I'm not from USA, and probably wouldn't be able to solve the issue on the phone.
It would be SUPER AWESOME if someone from SE came here gave us a form to solve this issue through the Support Center, just like there are many other forms for issues surrounding code registration.

BTW, MikeJ777, could you give me the email you received from them, so I can try to contact them directly?

[White_Wolf_X]

Buyed CE ( Digital ) from EU SE store, yet to get my key.
And yes i checked spam folder, nothing in it.

[JoeeZ]

For Amazon code, just log onto your Amazon account and look under games. You can get your product key there. Use that code to enter into Mog Station. Make sure to use caps

OMG, you really helped me out, the key just stayed exactly where as you saia.
thank you.

[Revoked]

My situation is the same as MikeJ777's, but instead of Standard I have a Legacy account. The problem is that reaching them by phone is not an option for me because I'm not from USA, and probably wouldn't be able to solve the issue on the phone.

I would suggest using skype. Skype out is very cheap, but if you change the country on your skype account to US, you can skype for free.


This was seriously the most convoluted game purchase I have ever had to deal with. Three different codes to be registered on 3 different sites, registration of those codes opening up at different times...no instructions in the emails for much of it...This was, and is, a horrible design.

[Rexius]

After some super sleuthing, I finally figured out how to get your CE registration code without them sending you an email if you ordered from SE store:

go to store.na.square-enix.com/orders

enter your order # and your password, the page it sends you takes you to an order status page, your registration codes will be there plain as day. Take that code and go to the FFXIV Mogstation - https://secure.square-enix.com/account/app and go to account services then click on add pc service, enter your code and voila! 30 days game time and in game shinies.

registered a few minutes ago my amazon code in Mogstation and it shows me that my account in exchange standard to Collection Edition but still did not get my items within the game.

any suggestions?