Hello Norman!

Thank you for your patience. It would seem that the development team would like you to try and speak with Technical Support at the Square Enix Support Center at http://support.na.square-enix.com to see if there could be a technical issue causing this problem, since it seems to be recurring. If Technical Support is unable to provide any insight, please respond to this thread and be as detailed as possible so we can update the report for the development team.

Thank you!