I have had a support ticket logged for the last 2 days. In beta phase 4 my characters were locked out due to error 90000. This error was still present at the start of early access. I have tried making new characters on both the same server, a different server in the EU region and servers in the JP and US regions. All existing and new characters receive error 90000 when trying to log in.

My support tickets have both been answered with a standardised support email telling me to close the ticket if the problem has gone away. IT HAS NOT!

About to make my third ticket. I do not want to threaten to cancel my pre-order. I do not want to make threats about legal action. I do not want to do anything but play the game I paid for. Please sort this out, I have had this error on my account for 9 days now (saturday afternoon - beta phase 4) and am at a loss as to why this has not been sorted out yet.