Quote Originally Posted by PsychicKoala View Post
It's probably because you haven't used your registration key that you may have not gotten yet. Where did you buy it from?
I bought the game on the Square Enix Store. I have the game registered to my account.

FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.

None
Standard
Remaining Days ： 3 days (Free Trial Period)

You have no Veteran Rewards.
Other Received Bonus Items
・Cait Sith Doll
・Moogle Cap