Same here. Registered last night and mistakenly created a new service account. Now when I log in into the game I'm asked to choose service account 1 or 2. In the first there's my character, the 2 is empty. My pre-order bonus are also attached to service account 1. I've already submitted a ticket. Let's see. But it's a quite confusing system. The option I saw first when registering the registration code was "create a new service" and not the usual "insert a new key"... I guess it was there but I think you can easily get it wrong.