Problem with Map

[Scura]

When I go into new locations my map is not updating the area. So i can't see anything and i'm not getting the new location exp points. I've logged out and logged back in, refreshed my map several times and nothing is working. I need this fixed ASAP please.

[Lvegera]

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.
Character name:
World:
Class/Level:
Area and coordinates:
Steps:
1.
2.
3.
<*Add more steps if necessary>

If possible, please include a screen shot of the issue.