The fact that there hasn't been an official response acknowledging the issue on this thread is worrisome at best. Nuvas is a Legacy player and has clearly put a lot of time into leveling their character. To think that they're not able to enjoy the game AT ALL with their main character yet makes me wonder how much support there will be if this happens to me. Please make a clear and easy course of action for us to take if an issue such as this arises, as the regular customer support lines appear to be unable to resolve an issue of this nature.