Error 1016: Character Data Appears to be Corrupt (Ongoing for over 50 hours)

[Nuvas]

Hello,

I contacted customer support who said they could not help me and told me to contact a GM in game who told me they could not help me and that I should post a bug report here. I hope that here I will finally be able to get some assistance.

The short story is that during Early Access on Saturday the 24th I was disconnected in Limsa Lominsa while using an Aetheryte crystal to teleport from Hawker's Alley to the Aftcastle. I believe the error I received was 90000 at the time, followed by error 10102 until an emergency maintenance was started. Afterwards and ever since I have only ever received error 1016 except for the times when I occasionally get the 1017 error due to login limitations. As mentioned above I have been getting this error for well over 50 hours and no amount of emergency maintenances has been able to resolve my issue.

I am able to log onto an alternate character I have made on Hyperion for attempted communication with the GM staff, I can log onto other characters on other servers, only my main character Avelle Asteria suffers from this problem. I have also tried to log into Avelle using a different computer altogether.

Attached is an image of the issue below followed by bug details:



Time: August 24, around 7pm EST through the present
Frequency: Every login attempt
World name: Hyperion
Character name: Avelle Asteria
NPC name: n/a
Monster name: n/a
Class/Level: 33 Armorer
Party or solo: solo
In-game time: unknown
Area and coordinates: Limsa Lominsa when using an Aetheryte crystal to teleport between Hawker's Alley and the Aftcastle, intended destination was Armorer's guild.
Steps:
1. Had just finished crafting in Hawker's Alley
2. Ran to Aetheryte crystal in Hawker's Alley
3. Selected the Aftcastle as the destination
4. Suddenly disconnected, not 100% sure but recall error being 90000
5. Error 10102 every attempt after until emergency maintenance
6. After emergency maintenance concluded error 1016 ever since

Connection Specs
- Type of internet connection/provider: Time Warner Cable
- Modem maker/model number: Ubee Interactive Corp, Part No: DVW3201B

PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/07/12 10:52:00 Ver: 34.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16351.141MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16349.324MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.375GB SYSTEM_FREEDISC_SPACE 14.463GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 931.330GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 103.775GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 580
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 580
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3019.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1076.500 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2049
SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2013 8:06:36 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 580
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 580
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3019.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1076.500 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2049
SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2013 8:06:36 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Sennheiser 3D G4ME1)
SYSTEM_SOUND_DEVICE_ID {F967870D-5BA5-4F86-9FD0-98C56487BA3C}
SYSTEM_SOUND_DEVICE_NAME cm11264.sys
SYSTEM_SOUND_DRIVER_VERSION 7.12.0008.2142
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/23/2010 3:14:00 AM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {251EF23A-C58B-42CE-9A3F-E3011345F4C9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2012 10:29:04 PM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {71E132F1-788B-4DFD-9157-2A58EFD28FCA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2012 10:29:04 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BC7635D7-6F32-4BF9-B9F4-883064C78625}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2012 10:29:04 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF6940A0-16EC-11E1-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {705D8660-179C-11E1-8002444553540000}
SYSTEM_INPUT_NAME Virtual HID Minidriver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {705E22A0-179C-11E1-8005444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {39120550-0CF5-11E3-8001444553540000}
SYSTEM_INPUT_NAME Sennheiser 3D G4ME1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF6940A0-16EC-11E1-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF6967B0-16EC-11E1-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: n/a
Laptop Model Number: n/a

Gamepad Manufacturer: Microsoft
Gamepad Model Name: Wired Xbox 360 USB Controller
Gamepad Part Number: Unknown

Browser Information
- Name and version of the browser currently in-use: Chrome 29.0.1547.57 m
- Internet Explorer Version: IE10

[Nuvas]

I am still experiencing this issue, now over 60 hours.

[Arduin]

Can we possibly get a higher priority on this? The run around that the support division is giving to this issue is unreasonable. Calls to support that go nowhere with suggestions to talk to a GM in game, GMs that don't even attempt to understand the problem before saying it's not their concern and to post on the boards, multiple threads that just get ignored. He even had a phone support representative tell him to just wait it out and see if the release would magically fix it. Don't hire extra support for a release if they're just going to piss the customers off even more.

I understand that customer support is busy because of a new launch, but someone needs to be taking the time to find the critical bugs and prioritizing them, and this is clearly one of them. 1016 errors that corrupt the character data and persist through multiple maintenance now, with 3 days of no acknowledgement from anyone in the support department that this is even being looked at, much less addressed.

[Mitsuj]

The fact that there hasn't been an official response acknowledging the issue on this thread is worrisome at best. Nuvas is a Legacy player and has clearly put a lot of time into leveling their character. To think that they're not able to enjoy the game AT ALL with their main character yet makes me wonder how much support there will be if this happens to me. Please make a clear and easy course of action for us to take if an issue such as this arises, as the regular customer support lines appear to be unable to resolve an issue of this nature.

[Arduin]

Surely someone from support reads the boards, a response at least showing that this is being looked in to isn't too much to ask.

[Roofie]

Bueller? Bueller?

Help my friend fix his game please D:

[Mitsuj]

Show Nuvas, a loyal customer of yours for 8+ years, that you care enough to fix his issue which is the ONLY way he can enjoy the game. At least tell him that someone capable of correcting the issue is looking into it or will be doing so shortly... this is so disappointing.

[Jintu]

Now that a member of the Taru master race as contributed to this topic it will be moved to the priority queue. If, however, this fails, the issue should therefore be resolved on the basis of Avelle being a part of the masochist 11 community; of which I also am a part of.

[SkieWynd]

I'm amazed there hasn't even been acknowledgement that a player is suffering from an issue like this. I would think that one of the easiest ways to alienate an entire customer base is to let players 100% not be able to play the game and then ignore the issue entirely.

[xaphan]

This is absolutely absurd. A customer has had the same problem for more than 72 hours. There seems to have been nothing but "not my problem" throughout all official channels except where SE has yet to even acknowledge the problem.