I've seen the same system on an MMO that was up over 10 years ago so it's not new technology either - even if they have to do it manually at first until someone writes a script. I have no idea about server management other than what is obviously good and bad and I know this is bad how they're currently doing it.
I wouldn't get into the IT field just because it looks like a lot of stress. Imagine how stressed their IT guys are right now for example. But they could have relieved a lot of the stress if they would have had better choices overall in how they're managing it. I also wouldn't doubt that alot of IT guys / programmers are furious at how the servers are running, moreso than us regular people because you guys understand how it all should work.