I definitely understand the frustration and disappointment, but trust me from experience, a couple months from now if you actually enjoy the game itself, you'll be plenty happy. I personally have always gone through life thinking, "How will I feel about this in ten years?" In ten years I won't give a shit that they had a lot of problems in this game the first month. As for "no status updates, no root causes, no plan of action, nothing" i have to disagree with you. I'm not sure you've been looking. The launcher has constant updates. They made a twitter account specifically for news about issues being worked on. Yoshida and the dev team have made several posts about the issues and ensured everyone their working on it. I'm sure nothing is going to work perfectly for a while. It's just how things go. No sense getting riled up about it though. Going by japan's standards for employment I'd wager the team hasn't slept much anyway. :P