Why are these forums akin to a soap opera?

[Kozupii]

And bitch, open beta had more people than early access...they saw this coming...PATHETIC.

Here is what TRULY baffles me. There were hiccups but the duty system and instances worked near flawlessly during Phase 4 and there was never any 1017 error or even a queue. How did we go from the mass of Phase 4 to a still large but certainly smaller number at launch but everything broke due to 'congestion'!?