Thread: SE what is your support team doing?

Srsly what? even your communication team seems like to lack some work,I can't find any useful info what is going on expect 1017 in game. I don't think an apology with " thanks for your understanding" can fix this. This is my first experience with your company and i must say I am really disappointed you just keep giving us informations about paid transfer CE items and another pointless things. I think you kinda miss main point "PEOPLE CAN'T PLAY" Well I don't know why am I even writing this when there is not even 1% chance that you will read it. Anyway if this continue 1 or 2 day from full launch you can bet that you will lose a lot of money only because you lack experience to deal with customers

And oh if you didnt know CANT LOG ON EXCALIBUR.

It is also funny there is NO forum mods to my knowledge. I haven't once seen any replies to threads from them. Not even to threads that aren't QQing about not being able to log on. Forum support is pretty non existent, but there HAS to be someone there right? Why would they fix forum congestion?

Someone has to be reading these or at least looking at the titles...Yet there is probably way too many threads to respond to. Anything would help though.

It is not uncommon for forums and news feeds to be quiet for MMOs. I've played too many MMOs to expect any quick replies or replies at all from gaming companies.

Tech support forums like these are almost always meant for players to help other players, that could explain why there's no official presence on here. Or that the game won't officially launch according to them until tomorrow and those tech support guys haven't clocked into work yet.

Or you know, they're scared shitless at all the rage that's being thrown around here.