I've been looking for an MMO that hit the spot for a while and with the time that I could play this was it. I am not cancelling my preorder or threatening to, but I most certainly will not pay after my free month is up if there is still issues F2P MMO's do not have. I know that some games haven't had great launches but the start of something can make it or break it. With the amount of preorders I've seen cancelled in this forum over the early access I'm concerned.

With that said, here's some issues I've found this far:

No forum moderator presence
- A lot of users complain because there's no one answering them. Hire some people, color their names in the forums and give them access to move/delete/lock threads. Give them plenty of information so they can address issues. This is vital because consumers these days want to be heard when they voice their opinion. They're also good for SE because they can relay what the community wants too.
I personally feel this is one of the most important things because how else are you going to keep consumers happy? The game will have issues at some point, even if it's just one guy who has them. Having a larger team of mods at the start would be ideal too. All these people cancelling preorders could have been talked out of it by a colored name explaining that their issue was being addressed and will be fixed at some point in the near future - mods in this case could have kept a lot of revenue.

Bad server load management
- As you all know, the server management is poor. Error after error, unable to create characters and so on. I'm not an expert on this stuff but even I know this is unacceptable. I would assume they have a sales team, the sales team should approximately know the amount of copies purchased and the people who run the servers should prepare as such. This also ties into..

No auto logout on AFK
- From what I understood you didn't need to stand idle to run a shop or do anything important. People can't login because people won't logout and the vicious cycle continues. It's what we all assume is the cause of the above.

Account issues
- Aside from all these other issues, making your account is way more difficult than it should actually be. I'm lucky and was ahead of the pack but for those of you who did make it during open beta or around that time experienced some severe issues (I had a few friends who had half-created accounts in limbo until they implemented a fix for it). The most recent issue is also posted, this makes me feel it's very disorganized.

There's all the issues that I can find pressing so far, it's not a QQ party because as I said this game is great and I really hope it doesn't fail. I hope they're willing to fix all of these issues or atleast address them somehow so that everyone can enjoy it and people who jumped the gun on cancelling their preorders feel bad.