Lost free 30 days for accidentally registered to the wrong service account?

[Alexander_Dragonfang]

Im just in fear of losing some of my 30 free days, not counting that i have already lost my EA...

[Zenok]

Go here to fix your registration. Same rules apply (2 weeks) but it's meant for that specific issue.

https://support.na.square-enix.com/c...82&la=1&daxx=2

Just imagine hundreds or thousands of people submitting their tickets while they wait 2 weeks process time. By that time many people have surpassed their point of frustration

[Reinholder]

http://i.imgur.com/2uM6rO1.jpg

[lamestdude]

I did this as well. I spent 2 hours waiting for chat support only to be told that there were no agents available for chat once my number came up, and afterwards submitted the proper form.

I imagine that what they mean is that your subscription status (as in, auto-renewal, complete with payment information) will be lost, not your 30 days. That's me trying to be an optimist, however, and as someone totally unwilling to believe that, at launch, they'd remove the 30 days given to new players because of their own poor web design and unclear service registration.

Same here, I kept waiting for 2 hours as well and nothing happened. Afterwards, I just got a message with those same words...
This is just plain sad, I really had my hopes up with this new revamped version, lol.

[Reinholder]

Same here, I kept waiting for 2 hours as well and nothing happened. Afterwards, I just got a message with those same words...
This is just plain sad, I really had my hopes up with this new revamped version, lol.

Anyone still looking forward to lightning returns, that other erstwhile reboot? *cough*

[Eveanon]

I'm having the same problem, and am here to also keep this thread up. =/ I have pre order bonus's on mine and really don't want to lose those. As for the time spent leveling my character, I don't mind redoing that, since I will be able to do it a little more efficiently.

[Zenok]

This thread needs to be stickied asap for the mods to see this problem they've caused to their customers.

[Thaddeus]

I submitted the form, but I'm going to try the chat support tomorrow too. This can't stand.

[refraxion]

Keep this thread up guys! I tried contacting Mike Fahey from Kotaku to see if he can get more exposure on this issue.

[Alexander_Dragonfang]

They have to fix this ASAP, not 20 days, before EA ends. You have 3 days SE. 3 days.