Lost free 30 days for accidentally registered to the wrong service account?

[Comicbookguy]

Should have held it. Lol

LOL...It's funny because I haven't been unable to log in for 7 days too.

HOLD THAT IN NEXT TIME!

I don't care if you have to wear adult diaper or do it on your desk.

[mr_wazzabi]

Got it fixed yesterday. Finally after callig and being dc over and over i finally got a hold of them. It took her 7 min to fix with explanations. This is on ps3. Its so good to play my old toon from beta and ea

[Comicbookguy]

Greetings everyone,

First off I would like to apologize for taking so long to get information to you regarding the troubles you're all experiencing with having the wrong service account registered (or by creating a new service account accidentally). We know how extremely frustrating it is to be unable to play with the characters you wanted to because of this issue and I want you all to know that we are taking this matter very seriously.

I also want to assure you all that you will receive your full 30-days of trial time when our Support Center moves the registration to the appropriate account.

First and foremost, we need users that are affected by this to fill out the appropriate form for their region. Please be sure to fill our the form properly as incorrect information will lead to delays in the process:
North American users: http://sqex.to/jpG
European users: http://sqex.to/ZZV

Please note that you'll only need to submit the form once, as we'll be able to address it based on the information we receive. Submitting multiple copies of the form will only serve to increase the time it takes to reach affected users.

To better address the backlog of users that are experiencing this issue, we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.

I would like to ask users that are affected by this to refrain from using phone numbers posted online to reach non-Support Center channels. The phone number being posted has no relation to the Square Enix FFXIV department, and, as a courtesy, users are simply being transferred to the already existing phone queue. The fastest way to receive support is by using the Square Enix Support center chat, phone, or email channels, and attempting to bypass these will actually result in a longer wait for you.

We sincerely apologize for the time it's taking to address this issue and for the frustration that it is causing each of you. We are working diligently to address the backlog and are looking forward to getting you all into the game as soon as possible.

Dear SIR:

Why did you close my ticket today when the issue was never resolved?

Sincerely

CBG

[piccolo113]

Funny how he didn't tell us WHERE to find the ACTUAL phone number to call.....

[NotAlice23]

Still getting no available agents.. I wish I had the opportunity to call them instead. I feel like I would've had this fixed days ago if that were the case.

[Rika007]

Just got mine taken care of. Had a ticket in since the 30th and a second on the 3rd. Did chat support and they got me all patched up. Half the issue was the firs ticket I put in I derped up and didn't put in the correct application ticket. But they took care of me. As someone who works tech support I have to say theyve done a commendable job at cleaning up the mess they are in.

And I also feel like an idiot, especially after I got my bf logged in correctly but I screwed up mine the first time. He's been playing since the 30th and gotten way ahead of me... >_<

[StryderOmega]

Just got mine taken care of. Had a ticket in since the 30th and a second on the 3rd. Did chat support and they got me all patched up. Half the issue was the firs ticket I put in I derped up and didn't put in the correct application ticket. But they took care of me. As someone who works tech support I have to say theyve done a commendable job at cleaning up the mess they are in.

And I also feel like an idiot, especially after I got my bf logged in correctly but I screwed up mine the first time. He's been playing since the 30th and gotten way ahead of me... >_<

I logged in for the first time since this fiasco, and I noticed that half of my FC is now around their 40's. Lol

[Ragkval]

NA PS3 user here. My service account literally just got resolved. I have verified with the lodestone and mog station. Attempting to do so with the actual game once the update finishes.

I qued for chat not hoping for much, but once it counted down it connected me with Thomas A. The whole conversation took about 10 minutes and he issued me a new PS3 code on the spot.

Here's hoping the rest of you can get back on soon too!

[Nechro]

almost 12 days for me and no code in my email. I can't get through to chat support STILL. I'm refunding if this isn't fixed by 14 days.

[NotAlice23]

almost 12 days for me and no code in my email. I can't get through to chat support STILL. I'm refunding if this isn't fixed by 14 days.

Honestly, same. This is just silly.