Lost free 30 days for accidentally registered to the wrong service account?

[beater49]

Bah, well I guess they only did a hand full of emails tonight. With any luck I'll have the email when I wake up in the morning.

i noticed that some emails from SqEx get sent out during 11pm - 01AM PDT (by emails i mean emails with codes or other things to resolve your issue).
thats what happened when they sent out the XMB msgs for those who had PSN preorderes placed on aug15-17

[DualShear]

Here's what I did to add my service code from SE and fix my problem. I got the email with the new code. I went to the playstation network store. Go to the very bottom of the menu where it says "redeem codes" or something like that. Enter the code given to you in the e-mail. Click accept until you get to the page where it says download game, click download. YOU DO NOT HAVE TO LET THE GAME FINISH DOWNLOADING, YOU ONLY HAVE TO START THEN STOP THE DOWNLOAD IF YOU ALREADY HAVE IT ON THE SYSTEM.

Now exit the playstation store and go the FFXIV:ARR and start the game. Login to your account and you should get a screen that is asking you to sign a standard agreement to use Square-Enix's software. Click accept, this will take you to the next screen. They have redone the next few pages so they are not confusing as all hell. Click yes when it ask you which game you want to add, FFXIV is the only option here. On the next page you will see your service accounts which have characters on them. Select the service account that you want to add your code to and press next. DO NOT PRESS CREATE NEW ACCOUNT. It is clear marked this time and not down at the very bottom like it was before. Simply press next and move on. There is a confirmation page afterwards, but other than that you're done.

My account had my 30 days added to it as soon as i was done with the process and refreshed the mogstation on my laptop. Good Luck.

Thank you for this.

[beater49]

Here's what I did to add my service code from SE and fix my problem. I got the email with the new code. I went to the playstation network store. Go to the very bottom of the menu where it says "redeem codes" or something like that. Enter the code given to you in the e-mail. Click accept until you get to the page where it says download game, click download. YOU DO NOT HAVE TO LET THE GAME FINISH DOWNLOADING, YOU ONLY HAVE TO START THEN STOP THE DOWNLOAD IF YOU ALREADY HAVE IT ON THE SYSTEM.

Now exit the playstation store and go the FFXIV:ARR and start the game. Login to your account and you should get a screen that is asking you to sign a standard agreement to use Square-Enix's software. Click accept, this will take you to the next screen. They have redone the next few pages so they are not confusing as all hell. Click yes when it ask you which game you want to add, FFXIV is the only option here. On the next page you will see your service accounts which have characters on them. Select the service account that you want to add your code to and press next. DO NOT PRESS CREATE NEW ACCOUNT. It is clear marked this time and not down at the very bottom like it was before. Simply press next and move on. There is a confirmation page afterwards, but other than that you're done.

My account had my 30 days added to it as soon as i was done with the process and refreshed the mogstation on my laptop. Good Luck.

may you pls tell us the ff good sir:

problem: wrong service account
purchase: SE or CE
vendor: PSN/Amazon, etc
Region: EU/NA
date of escalation: when available
[EDIT] contact option used: call/chat both, email, others
received via: email/XMB
code received on : mm/dd/yyyy and time if any.
code type: 12 digit or 20digit
[EDIT] ticket status and indicated platform: sample: closed/Windows
other problems encountered(if any): sample: Preordered on PSN last AUG15-17 and got locked out

[beater49]

Thank you for this.

i forgot to ask, you received a 12 digit code right? not the 20 digit one?

[DualShear]

i forgot to ask, you received a 12 digit code right? not the 20 digit one?

Yes. I just entered it and successfully registered my new CE code to Service Account 1.

[beater49]

Yes. I just entered it and successfully registered my new CE code to Service Account 1.

cheers to you! still no code for me though. T.T

[DualShear]

Here's what I did to add my service code from SE and fix my problem. I got the email with the new code. I went to the playstation network store. Go to the very bottom of the menu where it says "redeem codes" or something like that. Enter the code given to you in the e-mail. Click accept until you get to the page where it says download game, click download. YOU DO NOT HAVE TO LET THE GAME FINISH DOWNLOADING, YOU ONLY HAVE TO START THEN STOP THE DOWNLOAD IF YOU ALREADY HAVE IT ON THE SYSTEM.

Now exit the playstation store and go to FFXIV:ARR and start the game. Login to your account and you should get a screen that is asking you to sign a standard agreement to use Square-Enix's software. Click accept, this will take you to the next screen. They have redone the next few pages so they are not confusing as all hell. Click yes when it ask you which game you want to add, FFXIV is the only option here. On the next page you will see your service accounts which have characters on them. Select the service account that you want to add your code to and press next. DO NOT PRESS CREATE NEW ACCOUNT. It is clearly marked this time and not down at the very bottom like it was before. Simply press next and move on. There is a confirmation page afterwards, but other than that you're done.

My account had my 30 days added to it as soon as i was done with the process and refreshed the mogstation on my laptop. Good Luck.

Thank you! My first service account now has the CE items and 30 days. No extra 7 days, though.

[DualShear]

cheers to you! still no code for me though. T.T

You did say your platform is PC? I don't understand why they haven't fixed yours yet. Are you 1.0? If that's the case. I understand.

[FlynnJudgement]

Just got my code! in my email

NA/PS3/CE

[Judas_Isacriot]

Dual they said that the +7 days were an automatic thing and it should be added to your account before the 9th (or whatever day is the cut off day) and if it's not in your account you should go through that horrid fiasco again.