Lost free 30 days for accidentally registered to the wrong service account?

[Feyniphia]

I got mine fixed now! PS3 NA CE account now registered to the correct service account!

[Ciga]

I received an email. But the mog station still show the sa1 Inactive.


Dear Customer,

Regarding your request for account support. Please find your answer below.

It appears the issue you reported has been resolved through one of our live support channels. If you are still experiencing problems, please do not hesitate to reply to this ticket and we will gladly assist you further.

Thank you for contacting the SQUARE ENIX Support Center.

[Jawaii]

I received an email. But the mog station still show the sa1 Inactive.


Dear Customer,

Regarding your request for account support. Please find your answer below.

It appears the issue you reported has been resolved through one of our live support channels. If you are still experiencing problems, please do not hesitate to reply to this ticket and we will gladly assist you further.

Thank you for contacting the SQUARE ENIX Support Center.

I got the same thing, but they didn't fix shit.

[Akua]

I was really into the game, playing whenever I could play (wait, instances are broken.... wait, emergency maintenance... wait, 1017... wait, emergency maintenance... wait, wrong service account). But now since I've been locked out for over a week, I've lost most of my interest. I guess if I got the email saying my accounts were merged (and they actually fixed it) I would try to play today, but I'm not entirely sure. It seems SE will suffer the "I like your game, but hate you more than I like your game" scenario. Sad.

[krakkenpipe]

I was really into the game, playing whenever I could play (wait, instances are broken.... wait, emergency maintenance... wait, 1017... wait, emergency maintenance... wait, wrong service account). But now since I've been locked out for over a week, I've lost most of my interest. I guess if I got the email saying my accounts were merged (and they actually fixed it) I would try to play today, but I'm not entirely sure. It seems SE will suffer the "I like your game, but hate you more than I like your game" scenario. Sad.

Agreed. I love the game but I'm to the point where I just wanna say fuck it. I haven't been able to play since a couple days after release.

[eagle2010]

I don't know what I did wrong, but I just want my PC version back. I hate the PS3 version, and wish I hadn't bought it.

[Broongoon]

The thing is there was no place to tie the CE code to my head start account. The only option they gave me was to start a new account which I did now I have 2 account.

[xAaronSx]

@Jawaii and Ciga I got the same freaking email and the same crap as you :| I'll give it till tomorrow morning.

Funny they aren't supposed to be working on a weekend yet I receive a email from them :|

[TimothyGreen]

ive received all the same emails, and as of now have even received a survey for my customer support experience... cant wait for an opportunity to tell someone whats what on monday

[revial]

I love it. After receiving an email closing my ticket because of the high volume of tickets they are under, and their hope that the recent hotfixes fixed my issue (lol), they have the gall to send me this:

Dear Customer,

Our records show that you recently contacted Square Enix Customer Service to receive assistance.
We are very interested to hear more about your experience during this process and it would be greatly appreciated if you could spare a few moments to answer a short survey and help us to improve our service.

Please find the survey here: https://support.na.square-enix.com/e...2A2F75F716Dab9

Thank you,
The Square Enix Customer Service Team

This is an automated message. Please do not reply to or send any correspondence to this e-mail. Should you have any questions or concerns, we ask that you please visit the SQUARE ENIX Support Centre at http://support.na.square-enix.com/index.php

You can't make this kind of comedy up.

Worst customer service ever.

13 days later, and still no resolution. 9 days left of grace time. I'm not holding my breath.