Lost free 30 days for accidentally registered to the wrong service account?

[Vampeal]

on my 4th try of the day, I finally got through and was awake this time!
Heres the chat log.

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Is this real life? Lol, take your time!
Agent Thomas A: Can I get your name?
You: (Name)
Agent Thomas A: Unfortunately, the ticket provided in this case is insufficient for me to assist. In order to assist with this I need a special ticket. If you have that, please provide it to me. Otherwise go to http://support.na.square-enix.com/fa...la=1&kid=68225 and provide a ticket given from filling out that form.
You: Okay so I need to make another ticket?
You: I have put in a few tickets would one of the numbers from either of them work?
Agent Thomas A: I need one strictly from that form, if you have it, give me the number. Otherwise make it.
You: 2683756
You: OR 2658794 if that one doesn't work. but it should.
Agent Thomas A: The first works
You: Awesome!
Agent Thomas A: In order to properly assist you I will need to verify the account in question. Please provide me with the following information.

Date of Birth
Email
Address (Including City/State/Zip)
You:
You: That info^
You:
Agent Thomas A: As a heads up, I dont merge accounts, I terminate and add them. Anything on service 2 is going to cease to exist if I do this.
Agent Thomas A: Are you ok with this?
You: Yes. by all means
Agent Thomas A: The email address is different.
You:
You: (Other 2 emails.)
Agent Thomas A: That one.
You: Great!
Agent Thomas A: (Correct email)
Agent Thomas A: Alright, service 2 has been marked for termination and I have added the services to service 1.
You: Awesome! So does this mean i'm good to play now? or is there a wait period for the account termination/transfer to go through?
Agent Thomas A: Theres a wait period for the termination, but that just means dont use service 2.
Agent Thomas A: As its a new service, the 30 days will start from today.
Agent Thomas A: No wait for the addition, that has been completed.
You: Awesome! Thank you so much man. Been a long 2 week wait!
Agent Thomas A: Are there any different issues I can assist you with right now?
You: That should be it! Once again thanks!
Agent Thomas A: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Thomas A has disconnected.

[Jawaii]

You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 59:54.

Status: Canceled
There are no agents available to chat with you right now. Please try again later.

LOL I am so sick of this.

[nucleo]

You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 59:54.

Status: Canceled
There are no agents available to chat with you right now. Please try again later.

LOL I am so sick of this.

ditto rofl

[TimeZero]

You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 59:54.

Status: Canceled
There are no agents available to chat with you right now. Please try again later.

LOL I am so sick of this.

I just got this after 2 hours in queue for the 2nd time. I just wanna punch someone at SE right now...

[Zamera]

Whelp there went an entire day. From 0900 till 1747....

GOOD TIMES

[Darlingchan]

We're sorry, chat is currently unavailable
Chat hours are listed below.
Monday - Friday: 01:00 AM - 06:00 PM PDT
Saturday - Sunday: 12:00 AM - 05:00 PM PDT
It is currently Friday, Sep. 06, 2013 06:20 PM PDT


Did they change the live chat times? I thought it was 11 am to 9 pm

[FaxCub]

After 11 days and 40+ hours in chat ques I was finally able to get 2 accounts fixed (got one fixed 2 days ago).

I have seen "Status: Cancelled" enough to make anybody go on a rampage after many hours in que.

[Lifeless]

Make sure to let them know which system you want a code for (PC/PS3) I finish talking to chat support about a hour ago 2 find out they gave me a PC code and I needed a Ps3 one

[Darxy]

It is absolutely disgusting. I am appalled at the customer service. The nerd rage is boiling over. I put in the required ticket form thing THE DAY OF LAUNCH when I immediately realized my mistake. Every business day for the past week and a half I have logged into chat 1-3 times depending if I could get away with it at work. EVERY TIME I've gotten that stupid message. I'm not going to do the math, it's appalling. I tested the game out, bought a collectors edition, and was going to splurge and get the 90 day membership. But instead I am banging my head against the wall that is SE "customer support". Note the quotation marks. And here I thought Blizzard was bad. At least I can navigate their website (Note the singular) with ease.

[Nechro]

AFTER ALMOST 12 DAYS I WAS FIXED. NA ps3 user that was never escalated. I qued up in chat 1 minute before it closed in 3 browsers and I got in. Heres our convo

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
Agent Thomas A: Can I get your name?
You: Chris
Agent Thomas A: Ok Chris, this will take some time.
You: ok
Agent Thomas A: We will be re-issueing a PlayStation 3 registration code to you now. Please note that the misregistered account will be no longer accessible and locked down from further use.

Please use the provided Playstation 3 FINAL FANTASY XIV: A Realm Reborn registration code to apply to the correct service account:

XXXX-XXXX-XXXX

To register the code to the correct service account on the PlayStation 3, please follow the instructions below:

1a) Press the PlayStation Home button in the center of your controller. -OR-
1b) Alternatively you may visit the Sony Entertainment Network Store and redeem the code using the "Redeem Code" option.
2) Log into the Sony Entertainment Network ID that you wish to play the game on.
3) Navigate to the "Account Management" section
4) Select the "Redeem Code" option.
5) Place your 12-digit code into the space provided.
6) Download the game if you already have not done so.
7) Launch the client for the game and sign into the SQUARE ENIX ID associated with the service account you are trying to use.
8) The launcher will now prompt you to apply the code to a FINAL FANTASY XIV Service Account on the SQUARE ENIX ID. Please pick the option towards the bottom of the page that has a button 'Next' to proceed (you may have to scroll down the page to view this) *Note: DO NOT pick the option that states "Create a new service account" as this will create a brand new FINAL FANTASY XIV service account*
9) Confirm the options you are adding to the service account and finalize the registration.
You: Thank you for your hard work I know you guys have been swamped!!!
Agent Thomas A: Are there any different issues I can assist you with right now?
You: Nope that's it thanks so much!!
You have disconnected.