Lost free 30 days for accidentally registered to the wrong service account?

[Quincy]

So apparently, the silent on hold stuff is okay, because I got through finally and the rep fixed my issue in about 45 seconds. Totally worth 2.5 hours on hold...

So yours got fixed instantly while on the phone?

[rutsahl]

EMAIL SENT BY SE TODAY:

Dear xxxxxxxxxxx,

Thank you for contacting the Square Enix Support Centre.


We are very sorry for the delay in getting back to you.

Unfortunately the digital version of FFXIV downlodable from PS Store was broken. You should forward SONY a request for a full refund. For further assistance, please contant us via the Live Chat through the SQUARE ENIX support site.

We sincerely apologise for the inconvenience.


Kind regards,

The Square Enix Support Centre team

Be wary of this email. You must have sent in your ticket on the 30th like I did, or around that time. During that time (maybe because of labor day weekend,) they seemed to be forwarding all our tickets and problem to the EU center. I got that email today as well, and it came from the EU support center with EU links. I'm pretty sure they cant do jack shit for us. Any time they call them selves the support "centre" you know it's EU.

[Quincy]

Why are some phone calls only "escalating" the ticket, when others are fixing the problem on the spot? What the fuck is going on over there?

Yeah I'm trying to figure that out myself, too.

[Pablitoz]

Here is an update from my situation. I thought that I had the same problem but the things is that if you bought a digital copy from a retailer like GameStop or Amazon, you will deal with 3 codes. The first one was the register for the early access, the second one WAS the early access and then a third one which was the game code. I had only received 2 codes. I called game stop and they sent me the game code. Now everything is setup properly.

I finally got to talk to someone thru the phone and it took me 2.5 hrs to get someone. To be fair when the lady answered the phone you can hear how tired they are. I bet they have never answer as many calls as they had this past 2 days. I hope every ones isseu gets fixed.

Like someone else said i will be sticking around until most of you get your problem solve. lets stick together!

[SoundAgent]

Why are some phone calls only "escalating" the ticket, when others are fixing the problem on the spot? What the fuck is going on over there?

Most people who are NA pc users are able to have it fixed on the spot.
NA ps3 users are SOL. As far as i know, there hasnt been any one who is NA/ps3 who has had their account issue fixed

[Judas_Isacriot]

All right to update everyone from all the info from here; If you are PC (no matter what region) your problem will be fixed incredibly fast, Now if you are a PS3 User from the EU there have been some individuals that have gotten their problem fixed by the CS reps, PS3 users from NA at the moment are pretty much in the dark (it will take up to two weeks to fix).

[mithracat]

Just to help answer questions faster here are some quotes...
1.) Your free 7 Days will be added to whichever account is "currently active". (This means it's going to your SA#2 until they register SA#1)
2.) Your 30 Days Free Trial will be placed on your SA#1 soon as they fix your accounts. It's not a transfer, it's a new register so you get the full 30 days back.
3.) If you're PC then you have that chance to be fixed on the spot, if you're PS3 then you're waiting 2 weeks at the maximum for a fix. (No word on anyone in NA getting their PS3 fixed, yet.)
4.) Your best luck to get things escalated or fixed would be to CALL or LIVE CHAT. Don't bother spamming SE with tickets and make sure you fill out the correct form or they can not help you.

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

--

From my experience. For North American users, if you are trying to contact live chat the best time is 12pm EST to 5pm EST.

This is the link for North America
https://squareenixen.custhelp.com/ap...44142/_icf_5/1
Replace the "xxxxxxx" with your ticket number.
Once you are queued it may go quickly... I was number 57 in queue and it took 1.4 hours.
If you get disconnected after you reach queue number 1 sadly you have to try again but like I said above the best times are from 12 to 5 EST just from my experience of over 18 hours waiting for chat.

I had purchased a Skype subscription for $3 to call the USA number for square enix. Literally the minute the lines opened I could not even get through if my life depended on it, you guys can try that option of you like. But I don't recommend it... It's a lot tougher for Canadians to get through to phone support.

From my understanding PC users like myself get the issue fixed immediately when finally talking to a tech. If you are a PS3 user and manage to get to a tech, I believe they just escalate your ticket because SONY is the one who can fix your issue, and it's more difficult to resolve so you guys have to wait a bit longer.

But everyone you MUST fill out a ticket on the square enix support website and make sure it's there. I filled out a few and some disappeared only 1 remained.

My problem got fixed today... I'm at work and I was queued in my chrome browser on my phone. I was watching it like a hawk. If you can queue while at work do it lol

Any other questions just ask and I'll update this post.

[Snprphnx]

Got to first in the queue, and then no agents available.

[Aurongroove]

Exactly what happened to me. I read the the name of my Characters off before I pushed the button. And yet...here I am.

YES YES, there were right there! weren't they? It really looked as though at the very least, that they would be transferred or something.


A metaphor would be as if a waiter said "have this complimentary glass of wine for free, if you like it you can buy the bottle" then after you said you liked it, and he's standing there holding the bottle and says "OK, would you like to pay for a full bottle of wine?" and when you say yes and process the payment, he dashes into the kitchen grabs another bottle and uncorks it and says "right then, one full bottle of wine, like you asked and paid for"

"ehh... no I wanted the bottle I was drinking from that you were showing me when you asked if I wanted a full bottle, why would I mean a different bottle? that doesn't even make sense as a request"

"Oh, well I opened this bottle, it's your fault for telling me to open a new bottle, the question I asked was "would you like to a full bottle?"

"Well, I assumed through common sense, that since it was the other bottle I was drinking the free sample from, not to mention you were holding and clearly displaying when I said yes and gave my money,"

"Oh, sorry for the misunderstanding, please fill in this form, ring us 6 times over the next few weeks from this time to this time, and eventually we'll sort it out"


"yeah, forget it"

[Seriat]

https://squareenixen.custhelp.com/ap...44142/_icf_5/1

Reminder, 5/1 is NA CS and 5/2 is EU CS. Make SURE you are contacting the right support center or you will have wasted your time.