Lost free 30 days for accidentally registered to the wrong service account?

[Seriat]

Well ladies and gentlemen I finally got through to live chat. I'm a north American user. I re-queued at 12:05 EST and got to a tech at 13:39. From yesterday and today I have combined 13 hours of waiting for chat support. Today was such a relief.

I am a PC user with collectors edition... The tech name was Austin. P. He fixed my issue in 2 minutes. He added a new code to my original service account and that was it. Mog station was updated right away. All is good in the world.
This has been a horrendous experience but I'm finally past one hurdle. I joined at 200 pages and it is now 700. I doubt I'll be coming back on this thread, I'll see whoever is on behemoth server! Good luck to everyone!

Started on I think page 5, and last Wed, got my account fixed yesterday at 8:30pm and I'm still here. I plan to stick by the rest of the ppl who went through what I went through hoping to keep the pressure on SE and their bullshit Customer Service.

[Heghmoh]

Called SE support at 9:00:01 PDT...got through, was on hold for about 45min and finally got an agent. Fixed the problem within 5mins and I am now playing XIV

NA/PC

Keep trying folks!

[SoundAgent]

Started on I think page 5, and last Wed, got my account fixed yesterday at 8:30pm and I'm still here. I plan to stick by the rest of the ppl who went through what I went through hoping to keep the pressure on SE and their bullshit Customer Service.

Its people like Seriat that give me faith for our community.

[Halleq]

I've been on hold for an hour and thirty-five minutes. The line went silent but still has a connection at about one hour. Am I still in the queue for an agent?

[Renaflower]

I'm the same as most people here. My 7 days was registered to my 2nd service account when it should of been registered to my 1st service account. I was so disappointed when I saw that this morning. I was soooo hoping that I would at least get to play my 1st service account for a week while they sorted everything with my account out but I guess that was just hoping for too much. ;( I keep coming back here to this forum to see if anyone has gotten their PS3 account taken care of. I'm tired and frustrated. I've done pretty much everything I can do. I've called them twice I've put in 4 tickets so far and I've got nothing to show for it. I really love this game otherwise I wouldn't be so upset at not being able to play it. It's been a week and I just wonder how much longer they expect us to wait till they get things sorted out. I understand that a lot of people are having this problem and that the CS load is probably as heavy as a cinder blocks on their shoulders but with help being delayed because half of us are PS3 users is really disheartening. I WANT to play this game and I WANT to be able to support SE because the game itself is amazing in my opinion. But they need to support us as well and address this with more urgency. At this point I'm feeling like this is starting to be a one way street. I'm still holding out hope that they will do something soon for us but all we can do is keep doing what we've been doing and that's wait. No matter how much we hate it for the ones of us that really really don't want to have to start over that's all we can do. It is what it is I suppose.

[rutsahl]

Dear Customer,

We are sorry to hear that you encountered problems when registering your Final Fantasy XIV: A Realm Reborn code.

Due to the overwhelming volume of contacts received in regards to the launch of the game, we have regretfully been unable to respond to your request within the expected 48 hours. The registration of a game code on an incorrect service account or Square Enix account is a time-sensitive issue which we have been working on as a top priority since launch and you may have already received assistance via our chat or phone services.

If you have not yet received assistance on this matter, we kindly ask you to contact us by chat (https://support.eu.square-enix.com/c...p?id=XXXX&la=2 ) or phone (+44870 600 0182) during our opening hours (9.00am to 6.00pm Monday to Friday). If you are unable to do so, please resubmit your query here:
http://support.eu.square-enix.com/XX...XXXXXXXXXXXXXX

We sincerely apologise for not responding to you in a more satisfactory manner and thank you for your patience & understanding.

Square Enix Support Centre Team

I got this message today from SE but... I'm NA, not EU. Why did they send me an email from EU support and provide a link to EU support? Will this even do anything if I try to contact them? I was under the impression that EU centers could not help NA accounts.

[Halleq]

If they would have added the 7 days to the proper account in the first place, things wouldn't be so frustrating. I don't understand how they could mix that up, knowing the issue everyone has. Why add it to the second service account, which is the problem?

[Pablitoz]

i was 189 on the chat queue, using IE today since yesterday i went from the 200s to 1 3 times and then no agents today decided to change browsers... anyway from 189 to 1 same thing happened, no agents... i just hit refresh and now im 222. Im also on the phone queue, going into 63 minutes there....

The ppl that have manage to get an agent... can they say what browser they used... i dont think it has to do with the browser... but at this moment a moments away from buying a plane ticket to LA and talk to CS in their office...

lol it would be funny if i get there and there is a Disney World style line to talk to them haha

[twidom]

While I was away calling my card company, my brother sneaked on me and tried Live Chat Queue for one last time. It seems he got a hold of Agent Daniel C. and he said in about 10 minutes my account will be fixed.

Let's see how this turns out.

[Porie]

Started on I think page 5, and last Wed, got my account fixed yesterday at 8:30pm and I'm still here. I plan to stick by the rest of the ppl who went through what I went through hoping to keep the pressure on SE and their bullshit Customer Service.

Good point... Even after this was settled I still feel really bitter with this experience. I edited my post if anyone needs steps or help if they are confused.