Lost free 30 days for accidentally registered to the wrong service account?

[Aivre]

I know this has been asked so many times but what number are you guys calling? I called the 310 846 0345 number yesterday and all I had was a busy tone for about 2 hours. I called it again about 10 minutes ago and nothings changed :/ should I keep waiting?

I'd been getting nothing but a busy signal either for the past two days, until this morning I called the absolute second the clock turned 11:00 and I got in.

It's (unfortunately) normal for the phone line to be eternally busy. I'm on the phone now, but I'm on hold. And probably will be for a couple hours.

And yes, you have the correct phone number.

[scream21]

i hate SE so much.I will never buy this game from SE again!!!

[ChfMojoRising]

Anyone able to get in the queue for NA chat support?

[g3nocide00]

yea im giving up o contacting them, i just made a new NA char on my SA 2 and im going to collect my CE stuff. if he gets deleted when my accounts fixed idc, but i cant take this anymore. ive been wait 3 years for this game! ( i wanted 1.0 but my PC broke right before it came out )

[Aivre]

yea im giving up o contacting them, i just made a new NA char on my SA 2 and im going to collect my CE stuff. if he gets deleted when my accounts fixed idc, but i cant take this anymore. ive been wait 3 years for this game! ( i wanted 1.0 but my PC broke right before it came out )

See, I DO have a problem with a new NA character on SA 2 eventually getting deleted. Because that means that will effectively have been TWO characters now that I've put time and effort into, only for them to get deleted. Again?

[Gamma621]

Call phone number at 9:00am..."Square Enix is currently closed. Please call later."

Call phone number at 9:02am...*Busy signal.*

Awesome.

[Porie]

The moment when you realize that you spent more time trying to get your account fixed than in game time... Le sigh lol... It has been rough... We are almost at 700 pages... I came to this thread roughly at 200 pages. Congratulations to those who have seen the light... Pray for us still in the battlefield with SE support. Between yesterday and today I have 12 hours combined waiting in chat support just to see "no available agent" I wish I wasn't from North America at the moment.... EU and Japan have better customer service.

[katattax]

EU player here, submitted a ticket through their form more than a week ago, only to receive an email this morning telling me to either contact them through live chat or submit another ticket since they couldn't respond to my initial one in 48 hours. Of course, because that makes sense.

So I made another ticket and wasted more than 3 hours queueing in live chat only to be cancelled because no agent was available. At this point, I wonder why I even bother anymore.

Same exact thing here, EU as well. I've put in another ticket and asked them to, you know, possibly potentially maybe actually deal with it this time.

[g3nocide00]

See, I DO have a problem with a new NA character on SA 2 eventually getting deleted. Because that means that will effectively have been TWO characters now that I've put time and effort into, only for them to get deleted. Again?

this is my third SA 2 character. JP,EU and finally i was allowed to make a NA. not to mention this is the 7th time i have had to make a new character. so i really dont care, im earning trophies at least. its better than feeling like i dont even own the game.

[ChfMojoRising]

I used this number: (310) 846-0400
Said I was trying to contact tech support. Hit a few numbers for the automated teller and now I'm on hold. Anyone getting busy signals might try that.