Lost free 30 days for accidentally registered to the wrong service account?

[RainbowCane]

When I use the links that take you directly to the chat queue, they bug out and dont work. And navigating the maze of support pages to find it myself has been unsuccessful over the last hour or so.

Does anyone have the link to the support page that then takes us to the chat? Hopefully that works better.

Go to https://support.na.square-enix.com/ and LOG IN

Then go to
https://support.na.square-enix.com/c...hp?id=496&la=1

[Deceasd]

When I use the links that take you directly to the chat queue, they bug out and dont work. And navigating the maze of support pages to find it myself has been unsuccessful over the last hour or so.

Does anyone have the link to the support page that then takes us to the chat? Hopefully that works better.

https://support.na.square-enix.com/c...hp?id=496&la=1
account/billing additional services make sure to log in

[Karastorm]

Something tells me all of this will get sorted out tonight during the 10 hour maintenance. I think i'm going to hold off for one more day and see what happens. Good luck guys, it's been great reading your posts! be back tomorrow

[Judas_Isacriot]

All right my ticket has been "escalated" (NA here), like others my ticket also has been "closed and the whole respond shebang" as soon as anything happens I'll let you all know! I'll make sure to pray to all the old ones and hope their whispering madness causes our problems to be alleviated soon!

[MajinUltima]

isnt the "support form" the correct form?

My original ticket with the live chat option was from first thing Thursday morning, I was one of the first players in NA to have this issue, and the live chat wasted 6 hours of my time screwing me over with a randon cancellation and queue drop. The agent asked for my support form ticket #, which I gave.

I applied with my original ticket so that I had an on-paper date with which to effectively say "Hey, your system's been screwing me for days now when I was one of the very first complaints on this issue". I could've tried live chat with a newer ticket I guess, but I figured it's plenty easy to give the later ticket number if prompted. I'm sure it's made no difference whatsoever, but having a ticket made at 5-something am Thursday morning provides some added vindication.

[Sartuk]

My original ticket with the live chat option was from first thing Thursday morning, I was one of the first players in NA to have this issue, and the live chat wasted 6 hours of my time screwing me over with a randon cancellation and queue drop. The agent asked for my support form ticket #, which I gave.

Thursday morning? I'm sure I wasn't the first and I've had my ticket in since Tuesday.

[beater49]

My original ticket with the live chat option was from first thing Thursday morning, I was one of the first players in NA to have this issue, and the live chat wasted 6 hours of my time screwing me over with a randon cancellation and queue drop. The agent asked for my support form ticket #, which I gave.

ok so better have my plethora of support form ticket numbers just in case. XD thanks

[Solaristics]

Thursday morning? I'm sure I wasn't the first and I've had my ticket in since Tuesday.

Yep same here.

[exittoanywhere]

why create separate sites for support?(mogstation, squareenix, ffxiv) why have multiple codes for one game?(preorder,beta, ce, game)
the problem with the entire thing is they have to give a fancy and unique name to everything instead of making it simple for the user. its irritating and confusing.

[beater49]

why create separate sites for support?(mogstation, squareenix, ffxiv) why have multiple codes for one game?(preorder,beta, ce, game)
the problem with the entire thing is they have to give a fancy and unique name to everything instead of making it simple for the user. its irritating and confusing.

and makes them more money when confused people buy multiple copies of the game. XD