Lost free 30 days for accidentally registered to the wrong service account?

[Sartuk]

There's still the other thing between "38027/_icf_5/1" and "44142/_icf_5/1"

I *think* my one that didn't work read 38027. I'm sitting in a 44142 right now.

[Aivre]

After 49 minutes on hold with phone support got through to someone at the 1-310-846-0345 line. He escalated the ticket and said not to be to alarmed at the 2 week estimated wait time as it's usually fixed within 2 days after escalation. All that's left to wait for is the fix to happen.

Hmmm. Good to know, I suppose. But there are others here that put in tickets on Wednesday that got escalated and it still hadn't been fixed.

[chipsillesa]

This... I was in the former and the line was much shorter. The latter has a huge line that I'm waiting in now. I don't know which one is the real one.

I'm guessing (and based on previous posts) the former is the wrong line and the latter is where people are getting in contact with an agent.

[Hyunseo]

1 hour on hold. Still hoping for an answer.

[DemonStar]

Told me some crap about 2 weeks on the phone. I mention that eu fixed people's stuff in chat and he's like well things are different in na.

[DemonStar]

42 minutes of hold time btw.

[Clicked]

Told me some crap about 2 weeks on the phone. I mention that eu fixed people's stuff in chat and he's like well things are different in na.

Obviously the NA customer service should take some lessons then...

[MrTapion]

Wow, this is lame.

Talked to someone on the phone support, and they said yeah my number is escalated. It could take up to 2 weeks, and if nothing than to call back. I asked about EU getting theirs fixed right away, and he said that is how they do it, and we have to do things our way pretty much. Wow, good job Square Enix. Not that it is his fault, he is just doing his job, but that is still pretty lame.

[chipsillesa]

So those time that they are showing, are in MM:SS, not HH:MM all along (sorry, I'm bored). This is because:

You are currently number 272 in the queue. You should be connected to an agent in about 01:07:39. The average amount of time a customer has to wait is 01:08:47.

[Karastorm]

1 Hour, 3 minute hold. I'm about to hang up if anyone wants to get in, lol.