Lost free 30 days for accidentally registered to the wrong service account?

[RainbowCane]

Maybe during the maintenance they will addressing this as one of the "Several Known Issues" lawl

[astrahelix]

to customer support answering phones but not being able to do anything but escalate a ticket.

[aniki721]

guys, I believe the wording dictates that all FF14 REGISTERED service accounts will get the 7 days. So they will go on your lovely unused service account 2... It could be ALL accounts, but then why include the part about those who have no registered... ?

[BigDarkHelmet]

There probable bogged down with people complaining ERROR #'s...

Sorry but that doesn't make sense. If you have 1000 tickets you need to go through. It takes WAY more time to go through them all one by one and deal with each problem as it comes up. If you can take 300 tickets that you know are all the same problem (because we used the special form) and have the same solution and then process them all together you can get through the pile much quicker.

The only logical reason why they wouldn't want to process the requests like this was if they had wanted to deliberately keep a large sections of their users from using their servers until they had gotten them upgraded. The error wasn't intentional but it helps their server congestion issue, which is the only higher priority issue than this right now. This support system is only an illusion. It's designed to keep us busy but not actually work. If we have "hope" or "options" we are easier to placate.

They know MMO veterans will be patient with early/launch issues, but they've already eaten up all of my good graces. This better be resolved by today or full refunds will be required.

[TimothyGreen]

if anyone happens to have this service account issue resolved today please post a follow up of what you did and what was done for you. it would be great if individuals who are receiving assistance could ask the CS agent about recommendations for others looking to have similar issues resolved. back to work for me..

[wolfrikku]

Sorry but that doesn't make sense. If you have 1000 tickets you need to go through. It takes WAY more time to go through them all one by one and deal with each problem as it comes up. If you can take 300 tickets that you know are all the same problem (because we used the special form) and have the same solution and then process them all together you can get through the pile much quicker.

The only logical reason why they wouldn't want to process the requests like this was if they had wanted to deliberately keep a large sections of their users from using their servers until they had gotten them upgraded. The error wasn't intentional but it helps their server congestion issue, which is the only higher priority issue than this right now. This support system is only an illusion. It's designed to keep us busy but not actually work. If we have "hope" or "options" we are easier to placate.

They know MMO veterans will be patient with early/launch issues, but they've already eaten up all of my good graces. This better be resolved by today or full refunds will be required.

Server log in issues is one thing not fixing my fucking account in a timely manner is not something a veteran mmo player will be patient with. I was patient up till the time my free time ran out now I'm getting annoyed because it should not take over a week to move one account into another when EU player where getting it done in 5 mins.

[Reverendmd]

25 mins till the NA customer center opens. Good luck everyone getting through to a live person.
And good luck getting your problem fixed too.

[beater49]

almost there... 600 ... XD

[Elektrolysis]

I guess I'll get in the live chat queue early in the off chance that I'll be one the first few people to receive assistance today.

[Rukrow]

What's the link to NA chat help.