Lost free 30 days for accidentally registered to the wrong service account?

[MrTapion]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

I logged in, and none of the tickets I submitted was listed, wow. So, just filled out a new one, and now it is listed. I guess oddly and sadly, makes me feel a little better. But pretty lame, that even after chat support, no update or anything. I wonder if it was because I was never actually logged in when I made those original tickets, guess thought I was or, me putting in my SE id, that it would have just updated.
Hopefully after I get home from work, can get a hold of someone at the number. With a 2 hour + wait I can imagine.

Thanks though, and good luck to the others with this issue.

[Aivre]

Hey, Matrinka, did you see this?

http://kotaku.com/okay-yeah-final-fa...ter-1237985246

Your 'friend' Michael Fahey wrote an article.

[ParanoidHobo]

I have no delusions of this being resolved in 2 weeks. That may seem like a long time to many of you, but if SE actually sorted this all out in 2 weeks that would be a miracle.

Many years ago in FFXI my account was hacked. It took SE 9 months to restore my account (still stripped of all valuables and gil.) That's right, apparently SE had to carry my ticket to term or something. They made me print out a form on a pdf file, take it to the bank to get it notarized (I'm sure the notary thought I was crazy using her services for a video game,) and mail it in to them. I called customer support approximately every 2 weeks to check up on the status of my account. Every time I was told they were working on it and could not provide an ETA, until one day around 8 months into the process the employee tells me he can't find my ticket, it looks like they must have lost it. So I had to provide a bunch of information to him over the phone again and have them start a new ticket that somehow miraculously only took 1 month to finish. So over all a 9 month process just to return my character completely stripped of all my hard work except for the missions complete and the levels gained.

Basically what I'm saying here is that you should all settle in for the long haul. This isn't going to be over quickly.

man don't tell us horror stories like that... I'm already less than hopeful as it is :/

[LordSilverfox]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

So, if I actually take the time to call and have this fixed tomorrow, will everything be resolved right then and there? Because I have a full time job and I work 12 hour shifts. I wont be home to do any console stuff...

[Aivre]

man don't tell us horror stories like that... I'm already less than hopeful as it is :/

His was obviously a very original case. Not that I'm trying to downplay your example in any way rutsahl.

While SE's CS is notorious for being bad, I think that in this instance, there are sooooo many people having this issue; it will eventually be fixed. It's just a matter of when.

That's not necessarily me being overly optimistic either. I just think that this launch hit SE with so much crap that they really weren't prepared for it. People keep saying, "Don't use that an excuse." But what a lot of you guys don't realize is that SE was practically bankrupt after the original 1.0 launch of XIV. They hadn't had the money for a new support team. I'm not saying this is an excuse for them to not solve our problems. It's just going to take time.

[Moomin]

So, if I actually take the time to call and have this fixed tomorrow, will everything be resolved right then and there? Because I have a full time job and I work 12 hour shifts. I wont be home to do any console stuff...

...haven't you been reading any of these posts? The reason this thread got to 585 pgs is because of the abysmal customer support for NA. Really buddy, I hate to burst your bubble, but NA customer support could really care less that you have a full time job (I feel your pain though). I would try once or twice, but if things are already getting hairy at the start of their day, then I would wait it out.

[Sartuk]

So, if I actually take the time to call and have this fixed tomorrow, will everything be resolved right then and there? Because I have a full time job and I work 12 hour shifts. I wont be home to do any console stuff...

They will be able to resolve it without you doing anything, most likely; you will not need your console or the game itself on hand. However, it will most likely not get resolved "right then and there". While most EU players seem to get their situation taken care of immediately, most NA people have had to wait anywhere from 5 to 48+ hours after actually talking to an employee and getting their ticket escalated.

This is, of course, assuming you actually get through to them and don't get hit with busy signal after busy signal. This is also assuming you have time to potentially sit on hold for 3+ hours even after getting past all the busy signals.

[Matrinka]

Hey, Matrinka, did you see this?

http://kotaku.com/okay-yeah-final-fa...ter-1237985246

Your 'friend' Michael Fahey wrote an article.

I did see it! Gotta say, I'm shocked, as he blew a lot of us off who wrote in to him. I'm glad he said something about the issue, even if it was a tiny blurb. Maybe it'll help force SE to fix our accounts sooner, rather than later.

[Skyseoul]

I was originally on Gilgamesh for the beta before I decided to move to Sargatanas o: I'm hoping it'll be open again Tuesday or Wednesday as well...I don't mind re-rolling, I'd just rather re-roll on my original server.

Yeah im hoping they open it up. Even if they dont ill reroll on a different NA server cause i hear that they will be adding server transfers here in the next couple weeks.
Half my friends are already 50 anyways since i havnt been able to play in a week.

[Aivre]

...haven't you been reading any of these posts? The reason this thread got to 585 pgs is because of the abysmal customer support for NA. Really buddy, I hate to burst your bubble, but NA customer support could really care less that you have a full time job (I feel your pain though). I would try once or twice, but if things are already getting hairy at the start of their day, then I would wait it out.

You're also forgetting to factor in the three days we've had yet to make any progress because of the long weekend.