Lost free 30 days for accidentally registered to the wrong service account?

[Miakoda]

I'm not sure what you all are in a queue for, but I thought i'd mention that I was on hold for 2 hours, 52 minutes on friday evening before they got to me. I was just glad they didn't hang up on me. Anyway, Tuesday now, and still no progress on if what was done fixed my problem :/

For the live support chat.

[Jawaii]

T___T This is so frustrating.

I just want to play!

[Jamos]

#186. I really hope Im not wasting my time again. If things go well I may just get the CE DLC

[Solaristics]

138 in Que was 230 like 5 mins ago.

[beater49]

isnt it also almost lunch time in the PDT areas? XD

[Miakoda]

isnt it also almost lunch time in the PDT areas? XD

It's 11:15 am there.

[beater49]

It's 11:15 am there.

im guessing they take early lunches? haha

[Ducke]

Same thing happened to me for live chat. I opened a new session from the support page right at 9AM when they opened and started out at number 96. After 2 hours I had dropped to around number 50.... And then my status got cancelled.

Thankfully I'm still on hold for phone support too... but somehow despite calling the second it was 9AM, I'm still in queue after 2 hours.... *sigh*.. I hope I can get this fixed today... If not I'll have to wait until next week to try again.

[Miakoda]

Same thing happened to me for live chat. I opened a new session from the support page right at 9AM when they opened and started out at number 96. After 2 hours I had dropped to around number 50.... And then my status got cancelled.

Thankfully I'm still on hold for phone support too... but somehow despite calling the second it was 9AM, I'm still in queue after 2 hours.... *sigh*.. I hope I can get this fixed today... If not I'll have to wait until next week to try again.

I understand they are having a lot of issues and high call volume but to make anyone wait 2 hours to talk to a real person is ridiculous.

[MrTapion]

Same thing happened to me for live chat. I opened a new session from the support page right at 9AM when they opened and started out at number 96. After 2 hours I had dropped to around number 50.... And then my status got cancelled.

Thankfully I'm still on hold for phone support too... but somehow despite calling the second it was 9AM, I'm still in queue after 2 hours.... *sigh*.. I hope I can get this fixed today... If not I'll have to wait until next week to try again.

I called at about 12:54 EST (9:54 PDT), waited 10 minutes if that to get a hold of someone. Just told it was escalated and could take up to two weeks. So wonder if something goofy happened to place you on hold that long?