Lost free 30 days for accidentally registered to the wrong service account?

[bladesy]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

Well now we can all go home and wait tentatively until 12:00PM(PST).

[Nejikun4]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat. That is a risk you take when you use this link.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

And how may we be directed to a Real Time Working chat that CAN help us?

[Seriat]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat. That is a risk you take when you use this link.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

Why not simply issue us new codes or extend Early Access until you guys can get a handle on the situation? We have been patient for DAYS now, and frankly I'm surprised people aren't flipping table angry at this point.

[Abeldaking]

So my question is since it's saturday, does that mean that my problem will and can not be resolved till monday? Which means I won't be able to play this weekend =.=

[thecowgoesm00]

For NA it opens at 3pm est today or 12pm pdt.

Ah okay. Thank you so much! Time to wait ._.

[CirusArvennicus]

And how may we be directed to a Real Time Working chat that CAN help us?

*smack* NO ONE'S IN THE OFFICE. Jeez, he JUST told you that.

I know this is much to ask but please be patient and hang in there, we will help you!

[XanadoX]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

Thx for the answer.

Is is possible for you to look for the preorder accounts that haven't registered yet and merge all sub-accounts?

Is it possible for you to create an auto-merge button?

Is it possible for you to extend the preorder peridod?

[Daemen]

Why not simply issue us new codes or extend Early Access until you guys can get a handle on the situation? We have been patient for DAYS now, and frankly I'm surprised people aren't flipping table angry at this point.

I'm flipping tables. Just abysmal how this is being handled. EU center is getting empowered to take care of the situation on the spot and for all we know NA is gonna be the same ol' song and dance of escalations. Literally hurts my head trying to fathom what the person handling this situation on NA side is thinking.

[Nejikun4]

*smack* NO ONE'S IN THE OFFICE. Jeez, he JUST told you that.

*smack* so we can be prepared WHEN THEY ARE IN THE OFFICE. Jeez, noone EVER told us that!

[CirusArvennicus]

This man is just a forum moderator, I assume? He can't do anything other than moderate. The things we need, we'd need someone higher than the forums.