Lost free 30 days for accidentally registered to the wrong service account?

[Glazier]

Status: Canceled
There are no agents available to chat with you right now. Please try again later.

4th time already today! I wait for about 6 hours combined already.
Maybe I better try another queue?.. 5/3 or 5/4 or something... >_<

[XDogSoldier]

Since service account 1 is no more days, i've been on service account 2. just sent in a ticket regarding character loss. Told em I would prefer account 2 to have early access code applied to it instead. Doubt that'll happen, but I'm very close to account one's highest character now.

[SoulTraveler]

great, spent over 2 hours in the chat que to end up WITHOUT a bloody agent.. thanks square enix, you not only fuck people when they try to play your game (the endless login problems and disconnects) but you also fuck them right up the butt with your support... gee wizz fucking thanks >.>

[CirusArvennicus]

We don't know how SE:NA will react today. If they want to save face, they'll be prompt about fixing our problem. We are armed with information regarding out EU counterparts, we may be able to use that as leverage. How they react today when they open their chat lines at 12PM PST will be very important.

If you are an NA user, remain on 5/1 or, as I hear it, 5/5. Jumping to 5/2, 3, or 4 will not help you.

[Aethingie]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

[thecowgoesm00]

"Please be sure to have your ticket number ready when you are contacting the Support Center for assistance.

"FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.

Please try again during business hours.

This page will be available and can be revisisted within 7 days of its creation date to begin your chat with our Support Team.
Do not disclose this URL to others as this ticket has been created with your customer information."

Chat's always unavailable for me and it's open :/... They said they would be running chat today and tomorrow.

[Withered]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

That's nice that someone finally responded with official information. Thank you. Even though, yes, this does indeed suck.

[CirusArvennicus]

We wouldn't need the link if it was easier to find the way into the support chat, but thank you for respond to our thread. It is good to see that SE might care, at least a little. Repairing the PR damage from this debacle may take some time, however.

Chat will be open at 12PM PST. That's 2 and a half hours from now, people. Even if you queue up now, like I am, there's going to be a wait. People may cycle through the queue simply by the way it works, but don't be fooled.

[Withered]

"Please be sure to have your ticket number ready when you are contacting the Support Center for assistance.

"FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.

Please try again during business hours.

This page will be available and can be revisisted within 7 days of its creation date to begin your chat with our Support Team.
Do not disclose this URL to others as this ticket has been created with your customer information."

Chat's always unavailable for me and it's open :/... They said they would be running chat today and tomorrow.

For NA it opens at 3pm est today or 12pm pdt.

[Jananaberry]

"In observance of Labor Day, live support via the North American SQUARE ENIX Support Center will be closed on September 2, 2013.

Live support via the SQUARE ENIX Support Center will resume at 9:00 (PDT) on September 3, 2013.

FINAL FANTASY XI and FINAL FANTASY XIV GM support will continue to be available 24 hours a day, 7 days a week.

We thank you for your understanding."

We have to do our best today and tomorrow, or wait until Tuesday...