Lost free 30 days for accidentally registered to the wrong service account?

[Ninon]

0/4 I queued up at about 3:45am... woke up a few minutes ago and I actually got through to Chris, but it was too late. Gonna try it again.

[StryderOmega]

To anyone new to this thread, please contact these news sites and journalists so that the media will pick up on the 2 service account debacle and Square Enix’s silence on the matter. Be sure to include your personal troubles with customer service so that they have a lot of information when writing their potential articles. We need to do this, despite loving the game, in order to get SE to fix the matter with a minimal loss of customers. Since we bought the game, it is obvious that we really enjoy it. However, we can’t enjoy our purchase and need to make sure the lines of communication remain open so that new customers aren’t as inconvenienced as we are. Sadly, the only way to get our pleas heard is to put Square Enix into a defensive position. Here are some links for you to use:

http://www.escapistmagazine.com/contact/subject/news
http://n4g.com/tickets/add/1
http://www.usatoday.com/contactus
http://www.joystiq.com/contact/tips/
http://kotaku.com/whats-a-kotaku-who...here-458637663
http://corp.ign.com/contact
The Escapist and WarCry, please contact Greg Tito, greg.tito@alloydigital.com;

Smosh.com, please contact Brendan Bergen, brendan@smosh.com;

Advertising sales, please contact Newton Grant, newton.grant@alloydigital.com; and

Escapist Expo, please contact Kara Lincoln, kara.lincoln@alloydigital.com

For all other issues, please contact Elisa Murciano, at elisa.murciano@alloydigital.com.
Gamasutra contact email addresses:
christian.nutt@ubm.com
kgraft@gamasutra.com
gdcpress@fortyseven.com
1UPfeedback@ign.com

Just a note, 1up kicked back to me, saying it was undeliverable. Same with G4.

[Aivre]

You can add the PS3 code thought the website I believe.

Mogstation? Nah, you can't, not as of yesterday. You have to go through the PSN store, enter your code, and then log into the SE XIV launcher and do it through there. Aaaand that's where it gets confusing.

[StryderOmega]

0/4 I queued up at about 3:45am... woke up a few minutes ago and I actually got through to Chris, but it was too late. Gonna try it again.

Chris from NA chat?

[bladesy]

You can add the PS3 code thought the website I believe. Actually if you click on the button then hit back you should be options for windows or ps3... but at this point i don't know if i would trust it.

You can't add it for the Ps3 it just says you need to do enter the code through PSN.

[Kerys]

Watch em shut the forums down cause were going to the press lmfao

Well I am having problems with the forums. :P They're loading quite slow for me so maybe they are working on it. ^_^

[Nejikun4]

Gee thx, hater! ; ; /joke

OH SHIT bro, did you see the video I made wile waiting to pass town and provide everyone entertainment!? ITS FUCKING BADASS XDDDDDDDDDD

[Seriat]

SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: service account two to one
You: same as well everyone else lol
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You: ************************
SEE Agent Cynthia: Your account is registered on the US database which we unfortunately do not have access to from the EU systems. Please contact the Square Enix USA Information Centre; open Monday to Friday, 9.00am to 6.00pm Pacific Time
by telephone : 858 790 7529 or via Web Chat on http://support.na.square-enix.com.
You: wait a second
You: theres a 430+ page thread on the official forums with screens shots of EU helping NA because we can't get through to anyone on this side of the ponf
You: pond*
You: we have been trying for litterally days to get through with nothing to show for it
SEE Agent Cynthia: That is simply not true. We can only assist customers with EU accounts.
SEE Agent Cynthia: As much as we would like to help, we just do not have access to their systems.
You: .... sorry but I find that very hard to believe
SEE Agent Cynthia: I am very sorry, but that is the way it is.
You: strike 10 then I guess, well thanks for at least answer. Certainly more than the NA people have done for us.
SEE Agent Cynthia: I am really sorry, all our support centres are just overwhelmed.
You: Gee I wonder why.. <.<
SEE Agent Cynthia: Because 300.000 people are trying to contact us all at once
You: A simple "Merge Account" button on the station would give you guys a break :P
SEE Agent Cynthia: That is a problem as well - I do not know where this came from, but merging service accounts is not actually possible.
You: You should check the official forums then
You: Well if you'll excuse me I have another 2 hours to waste trying to get this fixed.
SEE Agent Cynthia: I am really sorry. Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!

There ya have it folks. SE says one thing, CS's say another. In closing we are totally fucked.

[Matrinka]

So... are the forums really slow for anyone else or am I just becoming paranoid because I'm stirring up trouble (about going to the press)?

[Aivre]

You can add the PS3 code thought the website I believe. Actually if you click on the button then hit back you should be options for windows or ps3... but at this point i don't know if i would trust it.

Don't see options for PS3; just Windows.