Lost free 30 days for accidentally registered to the wrong service account?

[Nejikun4]

I'm currently number 6 in the que so don't go just yet it went from 10-6 in about 10-13 minutes and its the 5/1 so it hould be american Ill for sure let you all know though

[Cyrus-Wallace]

I just wanted some answers, even if they won't help me with my NA account:

-SEE Agent Paul B.: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
-You: Hello
-SEE Agent Paul B.: Sorry for the delay. What is your EU SQUARE ENIX ID please?
-You: This chat is only for EU support?
-You: I have a NA SQUARE ENIX ID
-You: (THEGODDAMNEDID)
-You: Are you there, Paul?
-SEE Agent Paul B.: Thanks. As your account is registered on the US database, we unfortunately do not have access to this from the EU systems. Unfortunately since we have no access to your account, we cannot edit your account, and we cannot even verify who you are or what game(s) you own.
Please contact the Square Enix USA Information Centre. You may contact them by telephone: 858 790 7529 or via email and Web Chat on http://support.na.square-enix.com. We are sorry for any inconvenience caused and hope that this has helped solve your issue. I am really sorry this has happened.
-You: I can't contact USA support, they are not available right now, even when they are supposed to be in working hours, according to the website... as far as I know, Monday is not a working day on the USA, do you know if we will be compensated by this delay?
-SEE Agent Paul B.: I was not aware of that. Is it a national holiday this Monday? All the ones we process here are getting 30 days from the time of the code transfer. I don't have information on the process in other regions.
-You: That gives me some hope, haha. Yes, it's a national holiday.
-You: Do you know where I can complain? Or report the issue? The website has wrong information, and I'd like to have an answer...
-You: I'm sorry to bother you, I know you are not responsible for this misunderstanding
-SEE Agent Paul B.: Really sorry for the delay. I am doing several chats. I believe https://support.na.square-enix.com/c...p?id=5382&la=1 will open links to chat / phone / email depending what time you access it
-You: It's ok. Thank you very much for the info. Have a nice day.
-SEE Agent Paul B.: I don't have info on their complaints processes. We certainly want to fix this as soon as possible for customers. Thanks for your understanding!
-SEE Agent Paul B.: You have a great day too! Thanks for your patience
-You: Hope you don't have many angry messages today!


So, no answers at all. This body goes to sleep. Good luck, guys!

[wotsy]

My ticket was escalated 21hours ago. (eu acc)
I see alot of people get the fix after few hours but my account is still inactive... is that normal?

Judging from all the chat log posts the EU players are posting right now, the Agent's are not even asking for ticket numbers lol. They just want to listen to your problem like Dr. Phill. So IMO, you should go stand in the Chat line and get this over with lol.

[ccheuer]

This is why you should always buy games on an actual "credit" card. In the event of something like this, you can get your money back by going through the credit company as the goods were not delivered.

[StryderOmega]

I'm currently number 6 in the que so don't go just yet it went from 10-6 in about 10-13 minutes and its the 5/1 so it hould be american Ill for sure let you all know though

What are you trying to accomplish? Any support your reaching out to right now won't be NA based. It is 7 am on the east coast, so that means it is 4 am on the west. (Where they apparently work.) I highly doubt anyone from the support team is even awake atm.

[beater49]

i wish that EU chat support will be given access to US accounts when they are done with most of the EU tickets. and i hope that means within 2 hours.. XD

[Nejikun4]

because the euro rep linked me to the NA chat

[beater49]

everytime i get to the number 1 on the queue, it then gets cancelled. im queuing on the icf_5/1 s

already got through the EU support using the icf_5/2

[wotsy]

In the past like what? 30-40min, We've seen a swift pace of EU players getting their fix on, and that does not include the ones NOT posting on this thread so.....Here's hoping NA does the same.

[aniki721]

I've been in 5/1 for hours. Sitting at #2 for loooong time.