Lost free 30 days for accidentally registered to the wrong service account?

[DorianFTW]

Grats. Are you PS3 or PC?

ps3! Please help me I dont wanna mess up

[Phubbs]

I'm sure we'll end up hearing some horror stories in the likes of going a full month without support, or a hundred chat sessions going unanswered for a single person.

People who fell for this thing should be top priority, end of story. That, and increasing server capacity. They should be working weekends and overtime, 15 hours a day. That's what a respectable company in their situation should/would do, SE should know better. They already effed up once, and this time it looks even worse on the support side.

[beater49]

And I sure wish they'd put a label in their live chat/support that CLEARLY shows you which chat/support you are in. :\

yep because their lazy asses cant type in the region in their urls. oh well

[DorianFTW]

Sure jut post your new code in here , everyone wil be happy to help you XD

Ok the code is D3HN-A2ZT-DG20

... dare you to try it out lol

[Vector]

I spoke to Agent Paul, looks like they've given the front line teams more powers the last day. When the NA lines come back up I imagine they'll have the same powers, but who knows.

It'll get fixed instantly - they'll basically be adding new keys to your account.
It's not that EU have better service, it's just that the fix came in just as the NA lines closed.
Make sure you're in the correct queue! Just try when they open (in N. America) or now in Europe.

You mean retry live chat and sit for 2, or probably more likely 3 hours, and hope not to get disconnected and have to do it again? Hell no they better just fix it w/o me having to do that.. AGAIN. 4 day ticket, 1 day ticket, previous 4 hours live chat, I don't need to do any more they just need to fix it.

[Gandrake]

and you got connected where? to EU or NA? or JP or wherever? XD

EU im pretty sure, but NZ/Ausi are from Oceania

[Koekepan]

Been lurking this thread since ~page 230, and my issue has finally been resolved. Kinda.

Had no luck with the chat queues yesterday, probably for the best since those were probably the NA chats (I'm EU). Figured I'd try again after reading the EU chat opened up.
Queued up in 3 browsers with 10 queue positions in between each other. 2 hours later, I somehow end up in two chats with two agents at the same time, which made things a little awkward

SEE Agent Kanon: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello
SEE Agent Kanon: hello could you confirm your square enix ID please
You: my ID is: #######
SEE Agent Kanon: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with the following information:
1) Registered Date of Birth
2) Registered Email Address
3) Secret Question only - Secret answer is not needed
SEE Agent Kanon: We will also need to verify the following information please:
1) Full Name under which you have registered your SQEX account
2) Complete Home Address with the postcode
You: DOB: #######
You: email: #######
You: Secret Question: #######
You: Full name: #######
You: Adress: #######
SEE Agent Kanon: thanks. i have just escalated your request to head office. the issue should be fixed in the next hour. it should take (1-2 h)
You: Great. Thanks!
SEE Agent Kanon: If you no longer have any other questions, please end this session.
SEE Agent Kanon: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You have disconnected.

SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: I wrongly registered my FFXIV product code to a new Service Account, instead of applying it to my existing one
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You: #######, #######, #######
SEE Agent Cynthia: Thank you, one moment please.
SEE Agent Cynthia: A supervisor is currently dealing with the issue, just bear with me one moment.
SEE Agent Cynthia: A new code has been registered to the desired service account. The accidentally created service account will be blocked.
You: Great!
SEE Agent Cynthia: Is there anything else I can help you with today?
You: I'm looking at my mog station right now, and I still see the Helm of Light being registered to the other Service Account
You: Is it possible to get that transferred as well?
SEE Agent Cynthia: You just need to log into the game with the other service account and get your Mog Mail again.
You: Ah ok. I don't have any other questions.
You: Thanks for the help!
SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You have disconnected.

Issue timeline
30 Aug (GMT+2)
18:30 - Get home from work, start up FFXIV. Get greeted with the "Early Access expired please input registration code" thing. Somehow manage to forget the horrors of FFXI's PlayOnline. Input codes on auto-pilot. Get a second Service Account. Crap.
19:00 - Find this thread, create Support Ticket, start queuing chats.
02:00 - Never get in touch with an agent on chat. Give up for the day.

31 Aug
09:40 - Started EU chat queues
11:40 - Got into a chat with agents
11:55 - 30 days trial moved from wrong service account to right one.

I dunno which of the agents fixed it in the end, but a "Thanks!" to both of them.

My Helm of Light seems to be in some sort of limbo right now (it's still listed on Service Account #2), but at least I can play again.
I don't particularly like that helmet anyway.

Anyway, I hope you guys get your issues resolved soon too!

[Anzil]

EU here. Can't get the option for chat or call anymore, only e-mail. Anyone else getting this? Read an announcement that support was supposed to be active both today and tomorrow somewhere. What happened?

[Eunjio]

After talking with EU live chat support agent "Paul B", my issue has been resolved and I am able to play again. He move service account 2 and merged it with service account 1 and gave me a new subscription (30 days).

[mindful]

Why is there no DEV ? responding to a view 150k+ post give us some hope ? please? If they look at like 10 the main mmo websites people use or parody videos that are funny, and make You like try the game, Be even more nastier, since many them just eating the cost , and will not sub it now. Losing money now , but the game is great , but Could have been the next big thing for the next year. Or longer.