Lost free 30 days for accidentally registered to the wrong service account?

[lamestdude]

what to do with the ticket number i got from submitting data forms on supports page, guys?

Just keep it, they might ask for it once they contact you.

[ClassyGirl]

This is the nail in the coffin for me. With SE at the helm, ARR never had a chance.

[razorpakk]

Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.




Let's see...

[Futility]

A massive merge of services is all its needed, if they are smart and work properly, by tomorrow this would be fixed without many problems.

Actually, a simple solution would be to just issue another 20-digit code to all affected players. Then they could re-enter it under a proper account and the problem would be solved.

They don't even need to bother cancelling the other account. Worst come to worst, SE will have given players a free month of game time on their second account. Doesn't seem like financial loss to me as it still requires subscription past the trial period.

P.S. If SE doesn't do something to this effect, I can do it myself for them by purchasing another copy of the game and cancelling/getting refund for the wrongly registered one.

[Laz]

Just got this email response finally. I used the form about 14 hours ago. They end up e-mailing me a reply about the beta... what the hell is this crap? I guess that part is just automated now.



Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

REGARDING FINAL FANTASY XIV: A REALM REBORN BETA INVITATION EMAILS:

If you believe that you should have received a FFXIV: ARR Beta Invitation email but have not yet received one, please be sure to check your spam and junk folders, as your invitation may have been inadvertently filtered. To ensure that you continue to receive emails from SQUARE ENIX regularly, please add noreply@xmail.square-enix.com to your address book.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

https://support.na.square-enix.com/i...1be7-1863742-1

Please be advised that any e-mails sent to this address will not be answered.

[razorpakk]

But even the way suggested in the form, to move the code used to the right account doesn't seem bad, but they should just put the option in the Mog Station, it wouldn't hurt nobody.

[joshuar]

Just got this email response finally. I used the form about 14 hours ago. They end up e-mailing me a reply about the beta... what the hell is this crap? I guess that part is just automated now.



Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

REGARDING FINAL FANTASY XIV: A REALM REBORN BETA INVITATION EMAILS:

If you believe that you should have received a FFXIV: ARR Beta Invitation email but have not yet received one, please be sure to check your spam and junk folders, as your invitation may have been inadvertently filtered. To ensure that you continue to receive emails from SQUARE ENIX regularly, please add noreply@xmail.square-enix.com to your address book.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

https://support.na.square-enix.com/i...1be7-1863742-1

Please be advised that any e-mails sent to this address will not be answered.

I got that message on the 24th, still no reply...

[Deadwrite]

wow ....... same problem here....

[Concerto]

Just got this email response finally. I used the form about 14 hours ago. They end up e-mailing me a reply about the beta... what the hell is this crap? I guess that part is just automated now.



Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

REGARDING FINAL FANTASY XIV: A REALM REBORN BETA INVITATION EMAILS:

If you believe that you should have received a FFXIV: ARR Beta Invitation email but have not yet received one, please be sure to check your spam and junk folders, as your invitation may have been inadvertently filtered. To ensure that you continue to receive emails from SQUARE ENIX regularly, please add noreply@xmail.square-enix.com to your address book.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

https://support.na.square-enix.com/i...1be7-1863742-1

Please be advised that any e-mails sent to this address will not be answered.

Just receive the same e-mail.

[lamestdude]

I got that message on the 24th, still no reply...

Epic fail, I just got the same message a few minutes ago....