Lost free 30 days for accidentally registered to the wrong service account?

[beater49]

I've been more than patient.

Because of my belief in the game, I spent $80 and change on the collector's edition for the ps3. I pre-ordered it back in June.
When Early Access started, I found out my pre-order code was invalid. Still, being patient, I dealt with it. Luckily, I had a second pre-order code from cancelling the SE to get the CE.
When my CE finally came in, I read everything I could in the one-sheet manual and figured, since it was a PSN 12-character code, that I should enter it into the PSN. It wasn't like I recieved actual directions.
After entering my code, I found out that a second service account was created. I sent in a ticket on Tuesday morning. It was deleted.
No sweat, I thought, I'll call them on Wednesday. I spent 2 hours on hold before being forced off the phone because I had to go to work early in the AM.
While at work on Thursday, I called customer service. I stayed on hold for almost 5 hours until I talked to a person. Together, we filled out a new ticket to ensure that my account would be repaired, with the CE items on account #2 being merged into account #1, with my character and pre-order items.
Friday morning, 7am, I log into the support page to check upon my ticket, to find out it was marked "response required." I looked everywhere, but found NO WHERE, to enter a response. After reloading the page, my ticket was deemed "closed." I checked Mog Station but my account was still split in two. I went to work, figuring it would be fixed while I was busy.
I got home and my ticket was still closed, my account still split in two. I waited in the live chat queue all night, to never reach a human. My ticket is still closed. My account is still split in two.

My patience has worn thin. I looked forward to THIS WEEKEND all during early access, when all I could do was create a character, because the servers were full. I got to play early in the mornings, and maybe for an hour after work. I figured that, as a paying customer, they'd give a statement and extend early access due to their poor direction on how to redeem the codes. Nope, SE is silent. People are angry because they're silent. People can't play during an extended weekend because of a minor error caused by confusion over Square Enix's horrid directions. I feel that we have every right to be angry. Telling people to calm down does nothing more than make the situation worse, as it feels very patronizing. We're angry, let us vent.

WE ARE ANGRY!!!!!!!!!!!! XD

[Nejikun4]

i try it.but that's code can't redeem again

i tried all that delteeing game redownloaded it 4 different times doing different things to everythin possible and no luck

[EmilyW314]

my advice for waiting.....queue up netflix, grab a snack, cold soda, and keep hitting refresh right here on the forums where 1 out of every 257 people get the issue fixed. Once you submit a ticket and get in line on the phone or chat nothing you can do but wait here with all of us. I'm waiting for it to be fixed, others are waiting to get their tickets escalated, and others are just trying to reach people.....sucks, i know, but at least here you can bitch and people listen to you....at customer service if you bitch they dont want to work with you

LOL I am one of the lucky ones who got it fixed before my EA ran out. I couldn't help replying to your post cuz at least at the NA support centre you get nice people (well, that's if you get through) who is willing to answer all your questions politely even though they give you the BS answers like they are not certain they do not know etc.

Try calling the EU support centre and get Julien or Pierre they are the biggest jerk in customer services, bad attitude, out right rude, wouldn't listen etc etc I even saw some people put up a chat record of one of these reps asking their customer "We are busy here why are you wasting our time"

[beater49]

LOL I am one of the lucky ones who got it fixed before my EA ran out. I couldn't help replying to your post cuz at least at the NA support centre you get nice people (well, that's if you get through) who is willing to answer all your questions politely even though they give you the BS answers like they are not certain they do not know etc.

Try calling the EU support centre and get Julien or Pireer they are the biggest jerk in customer services, bad attitude, out right rude, wouldn't listen etc etc I even saw some people put up a chat record of one of these reps asking their customer "We are busy here why are you wasting our time"

my EA already ran out! T.T

[The_Barber]

LOL I am one of the lucky ones who got it fixed before my EA ran out. I couldn't help replying to your post cuz at least at the NA support centre you get nice people (well, that's if you get through) who is willing to answer all your questions politely even though they give you the BS answers like they are not certain they do not know etc.

Try calling the EU support centre and get Julien or Pierre they are the biggest jerk in customer services, bad attitude, out right rude, wouldn't listen etc etc I even saw some people put up a chat record of one of these reps asking their customer "We are busy here why are you wasting our time"

i talked to "Chris" on the phone from the NA cs center.....he seemed indifferent and rushed, talked faster than an auctioneer at a pig auction, and i felt dirty when he was done with me.......

[mase123987]

As I said earlier in this thread, I got Amazon to refund my money for the digital CE I bought from them. In less then a day, they heard my issues, tried to contact SE, couldn't and then refunded my money. I am more or less just waiting for my key to be invalid sometime soon.

Amazon gets customer service and bends over backwards to make their customers happy. That is why they are the largest internet retailer. They make promises and keep them. Something goes wrong, they fix it asap.

[Withered]

i talked to "Chris" on the phone from the NA cs center.....he seemed indifferent and rushed, talked faster than an auctioneer at a pig auction, and i felt dirty when he was done with me.......

ewwwww. I pictured a sweaty man face over a glowing computer monitor.

[AragornII]

Nope. Just don't tell people to wait and relax. Contribute knowledge when you can and be friendly. A lot of people have been waiting and relaxing for near a week. They don't want to hear you say it.

Generally comes down to how you view your problems, I personally won't be stressing over this issue and will keep sending in my tickets until it's sorted.

It's more important to me that SQUEENIX will actually learn from this experience and change how things will be handled in future, I don't think anyone wishes to go through this much hassle for a videogame ever again.

[Destined]

Today I really considered to quit the game after this issue. I'm astonished with the BIG trouble they made us go trough just to play the game: 312890381902 serial codes, 38293829 registration pages, being careful to fulfill the exact fields and when you're set, get to log in and 1017 error, 3102 error, 90000 error, lag, maintentances when you're able to log in, SE support that takes an eternity for an answer and unsolved tickets. And, on the other hand, an awful part of the community that doesn't make you enjoy the game by being douches or arrogant to you because "you don't play well".

But, in a second thought, I would consider to play it again when this issue is solved. I expect SE to realize these flaws to improve their whole system and to find good people ingame.

Awww You know those d bag guys are usually just unhappy because they think every party they are in sucks, failing to realize they are the suck. I had a tank the other day in that dungeon for the gobby. He treated the archer like dirt and was just meeeeeeean. Got a different party, the tank was drunk and made the other tank look like tissue paper tank. So, just don't take people like that seriously.

And if they all suck, come to Adamantoise. You can play in my FC where I will chew tails of people who are that horrible ....Well...if I ever get back on!

[EmilyW314]

my EA already ran out! T.T

I know its frustrating I was worried the whole week until it got fixed.

On the bright side at least you won't lose any of your 30 days free game time.

Though SE really have to up their game on customer service. Putting in a ticket should be enough, we shouldn't have to jump through all the loops to contact them directly to get things sorted. Though I have seen a post yesterday, someone claimed that he/she only put in a ticket and didn't call got it fixed