Lost free 30 days for accidentally registered to the wrong service account?

[Garnatian]

The worse thing is, you can't even play the game if you try to subscribe. You just can't play the game until the fix the issue.

[Eunjio]

It's baffling how the agents say different things - some say it'll be fixed within 24 hours, some say up to 2 weeks, some say they cannot give a timeframe.

I've just got my issue escalated by agent "Luca", she said it will take 24 hours to 3 days for it to be fixed. Im just glad that its not 2 weeks. :3

[Maranaa]

Does anyone have the EU ticket form ? I did an NA ticket form because that was the only link there was the first day when this problem was.. They made the EU one 2 days later.. Woo.

[Yokosho]

I can't log into lodestone or access my game cuz of some unknown error after installing the game disc client over the beta phase 4 client

[DarkWalkJRB]

And that's how it went for me. Over an hour of waiting AFTER spending over 30 minutes in queue. I know it could've been worse (like being on hold for hours before being cut off) but really? When you're supposed to be the one being dealt with you don't expect a whole load of unresponsiveness with a pathetic attempt at attitude in the middle. I can't find a direct complaint system like a direct email address. Has anyone else found one?

Today I received a request from SE to fill out a Customer Service survey to gauge how my experience went. There's a little box at the bottom for your own comments/recommendations. I highly recommend filling this box out, especially if you were dealt with poorly by "Julien" or "Pierre".

I'll be happy to post up what I wrote if anyone really wants to see it. Just let me know and so shall it be done.

[Rain9000]

Where is the customer support live link?

[Tibuant]

I'm curious: if we create a character on our second Service Account so we can have something to do until this is solved, do we forfeit the ability to merge the accounts?

[lamestdude]

It's baffling how the agents say different things - some say it'll be fixed within 24 hours, some say up to 2 weeks, some say they cannot give a timeframe.

Agree... in my case, Agent Ricardo told me he didn't know when my issue would be fixed. After 5 or 4 hours, my account was finally fixed.

[Madao161]

Well guys...It's 8:13am PST right now. Meaning, less than an hour until the customer service opens for North America. All I can say is...I'm ready today. I've subscribed to skype call unlimited, and I got my support center window open ready to join the chat. Are you guys ready? =)

[lamestdude]

I'm curious: if we create a character on our second Service Account so we can have something to do until this is solved, do we forfeit the ability to merge the accounts?

Don't do it, I've been told you're not supposed to touch that account till they get to fix thhe issue.