Lost free 30 days for accidentally registered to the wrong service account?

[matt_0]

So .. they have 2 person technical support for WHOLE europe ? Paul and Julian ?
One is good and other is evil ? thats nice

Don't forget Chris

[EmilyW314]

Don't forget Chris

And I think someone mentioned Amy as well...Pierre is another jerk.

THere was a Philip yesterday who appears to be a nice rep

[Vallian]

Good news everyone! They updated their mog station layout so it's not as confusing any more, so anybody registering a new account hereafter will not likely have our issues! I imagine, though, that this does not include anybody whatsoever that pre-ordered and got into the early access. Thus we are stiffed.

[FireAza]

Aaaaaand I've reached the front of the queue, only to be told there's no one available to help me again. Brilliant.

[mase123987]

This is just horrible. I have never seen a process so messed up for any type of account (game or other types of software). Now I can't play my character, and I really don't want to create a new one.

Quick question: Does only the first character get the CE bonuses on a service account or do all of them?

[sephyr]

This is just horrible. I have never seen a process so messed up for any type of account (game or other types of software). Now I can't play my character, and I really don't want to create a new one.

Quick question: Does only the first character get the CE bonuses on a service account or do all of them?

All of them i guess. I have 3 characters in my first account and they all got the CE stuff. Haven't tried making a new one so i'm not exactly sure about that. Going by other MMOs, all characters should receive the CE stuff even the newly created ones.

[simm]

Obviously massively understaffed and unprepared for this whole launch event.....it seems their right hand doesn't know what their left hand is doing.....

[matt_0]

CHRIS! YOU ROCK!
Account now fixed will all bonuses intact. Took 4 hours after live chat with EU team.

[Tildaven]

Could a NA player contact EU support, you think?

[sephyr]

Could a NA player contact EU support, you think?

You can try but i read somewhere in the previous pages that they can't help if you're from another region. ie. calling EU support if you're from NA won't work as they'll refer you to NA support.