Lost free 30 days for accidentally registered to the wrong service account?

[lamestdude]

Wrong. Do not waste time with chat support. I've tried 4 times now, sitting in queue for 2-3 hours, during their opening hours, only to have a "no agent available" once my number went from 1 to 0. This is absurd and an abysmal example of customer service.

Besides that, I've submitted 3 tickets in the past days, no answer. A buddy of mine got his phone line cut after 5 hours of waiting (their number is NOT toll free).

Sorry mate, I got my issue fixed pretty quick, and I heard people who called had to wait hours to see any changes.

No words. Very, very, very disappointed.

Sorry mate, I got my issue fixed pretty quick, and I heard people who called had to wait hours to see any changes.

[Tamoa]

Much obliged. I'm in EU so I'm waiting for the chat to go live in 8 minutes(?)

Chances are you need to add another hour to that, since I've yet to see SE take DST into account.

[lamestdude]

Despite talking with live chat yesterday morning , nothing changed for me yet , and both services are "inactive" :[ hope they fix it fast since i wanna hit 50 this weekend :/

That's dull, as I said before, I contacted chat support like 4 or 5 hours ago, and my account was fixed.

[yuji09]

Second account, says 26 days... I'm not sure why? and it's activated with a standard code.

The first account (the one you intended to use and fixed) says 30 days with standard code and the second account (the wrong ones) says 26 days ?

If so, then it's okay
just like mine

I don't know what should we do about the wrong registered account, but it's better to stay out of it, don't use it, don't cancel it

[lamestdude]

The first account (the one you intended to use and fixed) says 30 days with standard code and the second account (the wrong ones) says 26 days ?

If so, then it's okay
just like mine

I don't know what should we do about the wrong registered account, but it's better to stay out of it, don't use it, don't cancel it

Yeah, we'd better keep that account till they decide to remove it. For now, I'm pretty glad I got this sorted out before my trial time was over.

[VivienneAldnoir]

Heya guys, waiting for the chat to go live too!
EU here, 1st account inactive, 2nd normal subscription and all.
Will let you know how it goes.

[yuji09]

Yeah, we'd better keep that account till they decide to remove it. For now, I'm pretty glad I got this sorted out before my trial time was over.

But it still tickle my mind, it has an Automatic Renewal system.
Well, I'm using crysta point and Ultimate Game Card, so it doesn't matter right now.

But how about the people that have mistakenly register their credit card to this wrong account ?
Hope SE fix this one too before the subscriptions end.

Heya guys, waiting for the chat to go live too!
EU here, 1st account inactive, 2nd normal subscription and all.
Will let you know how it goes.

Good luck, mate
hope your issue get sorted out.

[AsheDalmasca]

Steps as follows:

1. Go on http://support.eu.square-enix.com/
2. Click on Square Enix Members on the bottom right
3. Click on one of the FAQs link
4. Click the button "This did not answer my question" at the bottom of the page
5. On the form, choose Account/Billing as the category and any sub-category you want, fill in the contact detail and hit next
6. Hit next on the page
7. you will be asked to choose one of the 3 options, email/chat/phone

Note that they only open 9am - 6pm UK time Monday to Friday

Oh my god with your instructions I got it. If I get through now I'll be so happy. Thank you very much <3

Thanks, glad someone agrees. Also, hope yours, and everyone else's issue is fixed soon.

If anything, as well, should have beta tested the create an account/registration code to make sure this issue wouldn't happen in the first place, or have an easy work around to it.

Yeah they should have tested the User Interface of the website as well. It's like one of the first things you learn about designing user interfaces of devices and websites. Make sure that even the below average intelligence citizen is capable of understanding your interface. Which was obviously not the case here..

[scream21]

number 14 queue

[VivienneAldnoir]

O.o? you got it?
i see only e-mail support following her instructions...